Charges to my credit card

DeneenAllen-Bailey · Feb 9, 2017

hello, I keep receiving a charge to my credit card account. The charge doesn't go through because my credit card is over the limit. I have tried to find out how to CANCEL THIS CHARGE TO MY ACCOUNT but it had been impossible to find where on my MICROSOFT
account that I can do this!!! if this is not done asap, I will cancel my credit card because of fraud charges. PLEASE CANCEL THIS CHARGE IMMEDIATELY.

THANK YOU. Deneen Allen-Bailey

Email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

Tenchi_Ryu · Feb 9, 2017

Mini-Survey: How do you purchase your digital content on Xbox Live?

A mix of Credit Card and online gift cards. The Xbox Live marketplace is weird for me, it charges me tax when using a credit card directly, but doesn't charge me any tax when using my Microsoft account balance. So usually what I tend to do is always makes sure I have something in my account balance so when I use my credit card, it only subtracts what was left over after taking from the account, and this never includes tax.

XBF Javier R · Feb 9, 2017

charges to my credit card

Hello there!

We understand that there are charges being applied without your permission.

It would be best to reach out to our Customer Support team.

They would have the ability to discuss further assistance with the matter.

Best wishes!

Smwutches · Feb 9, 2017

If you can't cancel it at Sign in to your Microsoft account you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

XxEndless WarxX

Not exactly sure how it works. In my case I used a credit card with a zero balance. They did charge the card but on my credit card online statement the card showed the charge but I still had a zero balance. Now the charge has been taken off the card like
they said. Hope this helps. Good luck.

Default_2072

I agree. That was my issue --- fraudulent charges on the credit card. I contacted the credit card company, and they addressed the problem. Unauthorized charges and a compromised card number may be what happened in your situation, too.

FrAzEMidpoint

But microsoft only charges when the product gets shipped and they charged my credit card

Da Wife Said No

Once you get to the point that money is owed, you have to call billing support. This happened to me when my credit card company flagged the charge as fraudulent. Credit card was good. Just had to call to grt card charged again.

hectic Xx

also, my credit card on record is EXPIRED, and somehow, they continue to charge my NEW credit card with billing! how do they even know what my information is??

Charges to my credit card