Charges for downloads that you never had

Discus and support Charges for downloads that you never had in XBoX Games and Apps to solve the problem; Has anyone else been charged for a download that they never had and that Microsoft produced a fake tracking report that said it was delivered? I... Discussion in 'XBoX Games and Apps' started by psk2449, Sep 12, 2020.

  1. psk2449
    psk2449 Guest

    Charges for downloads that you never had


    Has anyone else been charged for a download that they never had and that Microsoft produced a fake tracking report that said it was delivered? I provided written proof (an E mail from Microsoft cancelling the order) that the order was cancelled and they
    still charged my Paypal account. Now Paypal say they cannot do anything and Microsoft does not seem to have any mechanism to deal with fake charges. Have just a silly little 2 inch contact strip so one cannot state the case or a dumb autocue. Not a good look.
    I'll think twice before any more orders. A human could fix it in two minutes. This took a month so far. If they had an e mail address it would help but that would be too easy to contact them.

    :)
     
    psk2449, Sep 12, 2020
    #1
  2. JasonBurton Win User

    charged twice for same content

    same account, same box, i know it will ask if you want to download again if you already have the content, but ive never had it charge me for it twice?
  3. Judge Win User

    I had to pay twice for same game

    First off, there is no court case to be had. When you redownloaded the content you will have gotten a prompt explaining you were being charged, and you willingly accepted it and said download it anyways. Anything you downloaded should be in your purchase
    history (where it will not charge you to redownload it if you bought it), and if it isn't, then you never bought it on that GamerTag. It sounds to me like you switched consoles at some point and never transferred content licenses, or downloaded the game on
    another GamerTag originally, in which case, you should have redownloaded the game from that GamerTag.
  4. StuartATrueRed Win User

    XBOX 360 original accessories in package.

    No the Xbox 360 console never came with a controller charging cable. You had to purchase one as part of the play and charge kit.
  5. SparkleZonFire Win User

    Re-Purchasing DLC

    Instead of downloading it from the store, try downloading it from your download history on your Xbox 360. If that doesn't work try it on the Xbox website. I've never had anything be corrupt but I have had Microsoft try to charge me money for dlc again. For
    me, downloading this way always worked.

    You could also try redownloading your profile. And if you have another hard drive try installing everything for those games on that.
  6. FreeGames4LIVE Win User

    charged my account,but never downloaded

    If the content does not show in your download/purchase history then contact support using
    support.xbox.com/contact-us and they can look into your account and the charges biled to you to fix this.
Thema:

Charges for downloads that you never had

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