Charged twice?

Discus and support Charged twice? in XBoX on Consoles to solve the problem; so I was recently going through my purchase history, and realised Xbox charged me twice for my Xbox live gold subscription Is it possible to reverse... Discussion in 'XBoX on Consoles' started by QuantIsGaming, Jan 24, 2017.

  1. QuantIsGaming
    QuantIsGaming Guest

    Charged twice?


    so I was recently going through my purchase history, and realised Xbox charged me twice for my Xbox live gold subscription

    Is it possible to reverse this transition?

    :)
     
    QuantIsGaming, Jan 24, 2017
    #1
  2. BillyLongBong
    BillyLongBong Guest
    Unexplained bill on my card

    Yeah, I was charged three times what i'm usually charged every month for renewal
     
    BillyLongBong, Jan 24, 2017
    #2
  3. Smwutches
    Smwutches Guest
    South Park and the Stick of Lies

    Have you already been charged for the game? If you haven't been charged yet, you won't be able to download the game until you are actually charged closer to release.
     
    Smwutches, Jan 24, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Charged twice?

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 24, 2017
    #4
  5. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  6. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  7. Daft Badger Win User

    Charged twice

  8. XBF Brad A Win User

    charged twice

    Hello Adam,

    We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  9. ADAMLESLIE1 Win User

    charged twice

    No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday
Thema:

Charged twice?

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