Charged twice

Discus and support Charged twice in XBoX Sales and Promo to solve the problem; I brought forza horizon 4 standard edition but then changed my mind for the ultimate edition so i requested a refund but got denied. I got robbed twice... Discussion in 'XBoX Sales and Promo' started by alexissanchez3, Dec 5, 2020.

  1. alexissanchez3
    alexissanchez3 Guest

    Charged twice


    I brought forza horizon 4 standard edition but then changed my mind for the ultimate edition so i requested a refund but got denied. I got robbed twice **** do i do.

    :)
     
    alexissanchez3, Dec 5, 2020
    #1
  2. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  3. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  4. Daft Badger Win User

    Charged twice

  5. XBF Brad A Win User

    charged twice

    Hello Adam,

    We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  6. ADAMLESLIE1 Win User

    charged twice

    No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday
Thema:

Charged twice

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