Charged twice!

Discus and support Charged twice! in XBoX Sales and Promo to solve the problem; I just bought the "curse of the pharaohs" DLC for AC: Origins. The problem is that I've been charged twice for it. The weird part is that in my... Discussion in 'XBoX Sales and Promo' started by SahkilValysse, Aug 23, 2018.

  1. Charged twice!


    I just bought the "curse of the pharaohs" DLC for AC: Origins.

    The problem is that I've been charged twice for it.

    The weird part is that in my shoping history (or whatever it's named in English) it only shows once. Nevertheless, my bank charged me twice the $399.00(MX) for that DLC.

    What can I do?

    :)
     
    SahkilValysse, Aug 23, 2018
    #1
  2. Fembot92
    Fembot92 Guest
    Charged Twice!?

    I bought a month of Xbox Live Gold on November 2nd 2011 for myself and I got charged 10.19$ CAD twice for it... I wouldn't really care if it gave me 2 months for charging me twice but my time runs out December 2...And the weird thing is the payments are
    towards 2 different receivers?

    PAYPAL *MICROSOFTCO

    2211 NORTH FIRST STREET

    and

    MICROSOFT *XBOX LIVE

    ONE MICROSOFT WAY

    Anyone know whats going on here or what I should do?
     
    Fembot92, Aug 23, 2018
    #2
  3. Mister Gwyther, Aug 23, 2018
    #3
  4. weidhas
    weidhas Guest

    Charged twice!

    Please request a call from Xbox support. They are able to see your buying history and assist with your problem. Here is the link to the contact page: Contact Us | Xbox Support
     
    weidhas, Aug 23, 2018
    #4
  5. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  6. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  7. Daft Badger Win User

    Charged twice

  8. XBF Brad A Win User

    charged twice

    Hello Adam,

    We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  9. ADAMLESLIE1 Win User

    charged twice

    No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday
Thema:

Charged twice!

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