Charged Twice

Discus and support Charged Twice in XBoX Games and Apps to solve the problem; I purchased gold on World of Tanks and was charged for two $5 packs when I only confirmed one. bf18d059-0b53-4db5-bf1d-741e92f5de72 Discussion in 'XBoX Games and Apps' started by SubZero10227, May 29, 2014.

  1. SubZero10227
    SubZero10227 Guest

    Charged Twice


    I purchased gold on World of Tanks and was charged for two $5 packs when I only confirmed one.

    :)
     
    SubZero10227, May 29, 2014
    #1
  2. Fembot92
    Fembot92 Guest
    Charged Twice!?

    I bought a month of Xbox Live Gold on November 2nd 2011 for myself and I got charged 10.19$ CAD twice for it... I wouldn't really care if it gave me 2 months for charging me twice but my time runs out December 2...And the weird thing is the payments are
    towards 2 different receivers?

    PAYPAL *MICROSOFTCO

    2211 NORTH FIRST STREET

    and

    MICROSOFT *XBOX LIVE

    ONE MICROSOFT WAY

    Anyone know whats going on here or what I should do?
     
    Fembot92, May 29, 2014
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    Mister Gwyther, May 29, 2014
    #3
  4. Daft Badger
    Daft Badger Guest

    Charged Twice

    Best bet is to phone support for your region as they are the only ones who can deal with billing issues.
     
    Daft Badger, May 29, 2014
    #4
  5. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  6. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  7. Daft Badger Win User

    Charged twice

  8. XBF Brad A Win User

    charged twice

    Hello Adam,

    We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  9. ADAMLESLIE1 Win User

    charged twice

    No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday
Thema:

Charged Twice

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