Charged twice in the same month, Is this normal?

HandsoapShimada · Sep 20, 2017

So I bought My Xbox Live on the 15th of August, and they charged me on the 26th of August, and now it is going to renew on September 25th, I'm not sure if this is normal but it feels like I'm being charged $30 for 2 months. I know
it renews every month but I did not think it would twice in the same month otherwise I would've just waited till the 26th to buy the subscription.

:)

GOODNU 5 · Sep 20, 2017

COD: AW Seasons Pass - Double billed?

How come I have been charged twice for COD:AW Season's Pass twice in the last month? Is this an error?

Mikecl_05 · Sep 20, 2017

I was charged twice this month (September)

I was charged twice this month for my one month subscription even though I have recently turned off auto renewal. I did this because I will not be using my xbox live Gold account 1 month subscription for the rest of the year. Can I please get an explanation
for this. I thought once I turned off automatic renewal i would no longer be charged anymore. If possible receive my refund.

M3tal Daz3 · Sep 20, 2017

You are not being charged twice. When you subscribe you don't pay on spot, your membership was paid for on 26th of August and it will renew at the end of the 30 day period September 25th.

Everything seems normal to me so make sure you check the payments committed through your billing account.

HandsoapShimada · Nov 1, 2018

You are not being charged twice. When you subscribe you don't pay on spot, your membership was paid for on 26th of August and it will renew at the end of the 30 day period September 25th.

Everything seems normal to me so make sure you check the payments committed through your billing account.
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Yeah but they charged me on the 15th of August aswell. It says in my recent purchases. That's why I'm confused.

HandsoapShimada

You are not being charged twice. When you subscribe you don't pay on spot, your membership was paid for on 26th of August and it will renew at the end of the 30 day period September 25th.

Everything seems normal to me so make sure you check the payments committed through your billing account.

Yeah but they charged me on the 15th of August aswell. It says in my recent purchases. That's why I'm confused.

M3tal Daz3

You are not being charged twice. When you subscribe you don't pay on spot, your membership was paid for on 26th of August and it will renew at the end of the 30 day period September 25th.

Everything seems normal to me so make sure you check the payments committed through your billing account.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

You can try submitting your refund request at xbox.com/refunds but if your transaction is not showing up on that page, kindly fill out the Manual Refund Webform on this link: https://support.xbox.com/forms/request-a-refund. You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.

Darkhawk Ninja

To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
support.xbox.com/contact-us

They have access to your account (unlike us volunteers) and can help you get things straightened out!

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Joe Schwab

Why am I getting charged twice a month

I was charged twice for microsoft xbox

Charged twice in the same month, Is this normal?