Charged twice for xbox live and ea access?

Discus and support Charged twice for xbox live and ea access? in XBoX Games and Apps to solve the problem; Noticed on my bank statement I had two charges five days apart for $89.98...had to be charged twice for xbox live gold and ea access...but when I... Discussion in 'XBoX Games and Apps' started by ZachyToxsick, Sep 10, 2015.

  1. ZachyToxsick
    ZachyToxsick Guest

    Charged twice for xbox live and ea access?


    Noticed on my bank statement I had two charges five days apart for $89.98...had to be charged twice for xbox live gold and ea access...but when I called about these charges I was told there was only one charge?

    :)
     
    ZachyToxsick, Sep 10, 2015
    #1
  2. BobMcFly247
    BobMcFly247 Guest
    Charged twice for EA Access

    Afaik you have to call the support team to clear this issue or to get a refund. This cannot be done here in the forum.
     
    BobMcFly247, Sep 10, 2015
    #2
  3. Dessie Of Hull
    Dessie Of Hull Guest
    Charged twice for EA Access

    I just signed up for EA Access. I had to enter my card details as they weren't on file already. This went through ok but then i noticed it said that renewal was set for 2016 and i've recieved two emails thanking me for my purchase. somehow i've been charged
    twice and ended up with two years of EA access when i only wanted one. What do i do to rectify this?
     
    Dessie Of Hull, Sep 10, 2015
    #3
  4. iNb4 Ownage
    iNb4 Ownage Guest

    Charged twice for xbox live and ea access?

    Hello,

    Thanks for the support message.

    Apologies for the confusion regarding your issue with a possible extra charge.

    Please go to Sign in to your Microsoft account and then click on "Purchase History"

    Under "View from" select the year that you purchased the items then click "Search"

    From there, you can review if you were charged twice for the EA Access/Xbox LIVE membership.

    Should you have any other concerns, feel free to post back.

    Cheers!
     
    iNb4 Ownage, Sep 10, 2015
    #4
  5. iNb4 Ownage Win User

    Charged twice for xbox live and ea access?

    Hello,

    Thanks for the support message.

    Apologies for the confusion regarding your issue with a possible extra charge.

    Please go to http://commerce.microsoft.com/ and then click on "Purchase History"

    Under "View from" select the year that you purchased the items then click "Search"

    From there, you can review if you were charged twice for the EA Access/Xbox LIVE membership.

    Should you have any other concerns, feel free to post back.

    Cheers!
  6. onyxishere Win User

    EA Access charged twice

    Sorry to hear it. If you are requesting a refund on one of the purchase prices you should contact phone support for more assistance. If you live in North America dial 1-800-469-9269.

    If you do not live in North America let us know which country you're in and we can post the number for you.
  7. BobMcFly247 Win User

    Charged twice for EA Access

    Afaik you have to call the support team to clear this issue or to get a refund. This cannot be done here in the forum.
  8. MetalNutz Win User

    Ea access charged me twice

    This is the best place to go to get your issue sorted out. Good luck!

    https://support.xbox.com
  9. TEFx Win User

    EA Access

    When I originally signed up for EA Access, I was wanting to use some available funds in my Xbox account. I redeem Bing rewards points for Xbox Digital Gift Cards. and wanted to use those funds to pay for the EA Access subscription.

    After registering, my Xbox live account's cc was charged directly, and the subscription did not utilize the funds available in my Xbox account. Is this still the case with EA Access subscriptions? Meaning the sub will always charge your live account's
    cc and not utilize any available funds tied to your account?

    Thanks in advance for any assistance.
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Charged twice for xbox live and ea access?

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