Charged twice for the same game

Hi. I'm afraid we can't access account details here. You will need to contact: Customer Support
and talk to an agent either via web chat or request a call back.

I have just had the same issue on plants vs zombies garden warefare 2

I have had the same issue as onyx62is with rise of the tomb raider where I have been charged twice to purchase the game. I have tried calling support and been on hold for 20 minutes with nobody answering! How do I get my money back??

I too have been charged too many times for 1 game. I downloaded The rise of the Tomb raider and the 1 hr trial ran out and I decided to buy it. I bought it but the game still said the trial had run out and I needed to purchase it to continue so I thought
it hadn't gone through and did it again........still said I needed to purchase it. Did it again and still said the game needed to be bought to continue so I quit the game and reloaded it to find I could now continue as I'd now purchased it but then found out
i'd been charged 3 times for the same game. £104 I cannot afford because of their mistake in letting me purchase the same game 3 times.

Hi there,

I would contact Xbox Support over the phone, so someone from our team can look at your account and arrange a refund. Also take a look at the other suggestions posted in this thread, as you may be advised to fill in the refund form.

https://support.xbox.com/en-US/contact-us

Refunds take up to 30 days to be processed to the original method of payment, but normally are processed sooner.

Hope this helps!

L