Charged twice for one months subscription to Xbox live

Since this is a billing issue it's best to contact phone support to speak with billing. 020 7365 9792 or 0800 587 1102

OK, just an update on this farce. I did call the said support line. they were having computer problems' at the time, and they admitted I hadn't received the refunds as it was a glitch on their part, but I managed to get one of the charges refunded 3 days
later.

I have just been in touch with the online chat this evening wondering where the other refund is. They couldn't understand me at all.

I am not going to call anyone about this again, I am going to go higher. Any Microsoft bods who can see this, just refund my money. I am not calling, and not using your useless, worthless chat, just refund me!!

YOU HAVE BEEN WARNED!!!

This is something you'll need to contact Xbox Support about as it is a billing issue. We cannot access anything related to your account.

Hey there, sygilmore1989! This actually sounds like something that can be explained quite well, though it will be a bit confusing.

Sounds like you have a cycle date and a billing date situation going on. From what I can tell, you purchased Gold for the first time in a while on 6/23. Terrific, this would be the beginning of one month. However, if you had Gold before, your Billing Date will
be whatever day you started Gold on, and will always be like that. It looks like it would be the 3rd for you. So, let's see if we can work this out.

6/23 - Original purchase and charge

7/23 - It's going to charge you again because the cycle starts, but you end up buying a year

8/3 - The system sees that your cycle started again and charged you for that month

It's a bit confusing the way the system goes, as I said, but we can prove it if you have an extra month added on to your 12 months. If you check when your subscription ends, it should be 13 months (end of August next year) instead of the 12 months.

You can contact support to see if you can get a refund (if you haven't already); it's generally not within policy, though. If you find a nice enough agent, though, they may take an exception since you did buy a year of Gold the day your cycle started and the
system charged you anyway. And you shouldn't be charged again at all after this.

I hope this clears it up for you! Please post back if you're still confused and I will do my best to see if I can clear it up for you.

Also, I can provide proof of all of that as needed and can look into other pages on here if that helps. It just seems like some sort of error whether that was with my timing, not turning off an automatic renewal, or something else with my card or Microsoft.
Losing 10.59 wouldn't be the end of the world but the principle of it has me here asking for some help or rectification of the situation.

Thanks again.