Charged twice for live payment

I came back to Xbox after a while not playing and had to buy Xbox live again however I’ve been charged twice for a 3 month subscription. If you could let me know how I can be refunded for the repeated purchase and the proof you may need that would be great
thanks.

:)

 

charged twice for one game?

hello I purchased the game ark in the xbox live store today and I had two emails telling me I the payment was made I checked my account and it looks like I have been charged twice for the one game.

no payments are showing up in my bank yet so could you please confirm that I have not been charged twice.

regards

Stefan boxall

 

Charged twice for Xbox Live subscription?

Exactly as the title says, my monthly payment is normally x amount, and this month there was an added 5.99. When I checked billing, it said I'd been charged twice for Live.

 

Hi, sorry to hear it, but you are going to have to reach out to support to request a refund.
support.xbox.com/contact-us