Charged twice for Gold membership

Discus and support Charged twice for Gold membership in XBoX on Consoles to solve the problem; I bought Gold last night, but it didn't show my account as being Gold. I waited until this morning to see if anything changed, but nothing happened so... Discussion in 'XBoX on Consoles' started by HeyDayJordan, Oct 30, 2014.

  1. HeyDayJordan
    HeyDayJordan Guest

    Charged twice for Gold membership


    I bought Gold last night, but it didn't show my account as being Gold. I waited until this morning to see if anything changed, but nothing happened so I bought Gold again this morning. Any way I can get my money back from my first purchase?

    :)
     
    HeyDayJordan, Oct 30, 2014
    #1
  2. Anwar Knyane
    Anwar Knyane Guest
    xbox membership charged twice

    Hello,

    Yesterday i tried to buy the xbox gold membership for my little brother but i was charged twice
     
    Anwar Knyane, Oct 30, 2014
    #2
  3. QUIK I KILLER
    QUIK I KILLER Guest
    Xbox live charged twice ...

    hello i was charged twice for xbox live gold membership at the prive of 80,47$ CAD and im a bit upset about why ?
     
    QUIK I KILLER, Oct 30, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Charged twice for Gold membership

    You would need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Oct 30, 2014
    #4
  5. HeyDayJordan
    HeyDayJordan Guest
    Thanks, I went to Support and got very nice service from Gabby in the support chat. Very helpful!
     
    HeyDayJordan, Oct 31, 2018
    #5
  6. HeyDayJordan Win User

    Charged twice for Gold membership

    Thanks, I went to Support and got very nice service from Gabby in the support chat. Very helpful!
  7. Smwutches Win User

    Charged twice for Gold membership

    You would need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  8. ZMalak Win User

    Can't add family member to my account

    There are two people still listed as live family members, yet I am suddenly not. And yes, we were sold a gold family membership last October that was supposed to be good till January 2015, on top of what was left on ours current membership. Infact, it looks
    as the "main" acct holder was charged twice over two days for the gold family membership plus charged a 1 month gold membership.
  9. Smwutches Win User

    Charged Twice for Membership?

    Since the payments are 2 different currencies, it looks like you were billed for 2 different things. You would have to call support and talk to billing to get this sorted out though.
  10. l Jagger l Win User

    Charged Twice for Membership?

    It's not points, I know that.

    [View:http://snpr.cm/mHzyqn.png]

    I would've noticed it change from 0 to something else.

    I'll give Microsoft a call tomorrow or later on tonight.
Thema:

Charged twice for Gold membership

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