Charged twice for EA Access

Discus and support Charged twice for EA Access in XBoX Games and Apps to solve the problem; I just signed up for EA Access. I had to enter my card details as they weren't on file already. This went through ok but then i noticed it said that... Discussion in 'XBoX Games and Apps' started by Dessie Of Hull, Aug 15, 2014.

  1. Dessie Of Hull
    Dessie Of Hull Guest

    Charged twice for EA Access


    I just signed up for EA Access. I had to enter my card details as they weren't on file already. This went through ok but then i noticed it said that renewal was set for 2016 and i've recieved two emails thanking me for my purchase. somehow i've been charged
    twice and ended up with two years of EA access when i only wanted one. What do i do to rectify this?

    :)
     
    Dessie Of Hull, Aug 15, 2014
    #1
  2. Duke blue 2046
    Duke blue 2046 Guest
    charged twice? Why?

    I purchased a copy of EA Access, but charged twice? Why?
     
    Duke blue 2046, Aug 15, 2014
    #2
  3. onyxishere
    onyxishere Guest
    EA Access charged twice

    Sorry to hear it. If you are requesting a refund on one of the purchase prices you should contact phone support for more assistance. If you live in North America dial 1-800-469-9269.

    If you do not live in North America let us know which country you're in and we can post the number for you.
     
    onyxishere, Aug 15, 2014
    #3
  4. BobMcFly247
    BobMcFly247 Guest

    Charged twice for EA Access

    Afaik you have to call the support team to clear this issue or to get a refund. This cannot be done here in the forum.
     
    BobMcFly247, Aug 15, 2014
    #4
  5. onyxishere Win User

    EA Access charged twice

    Sorry to hear it. If you are requesting a refund on one of the purchase prices you should contact phone support for more assistance. If you live in North America dial 1-800-469-9269.

    If you do not live in North America let us know which country you're in and we can post the number for you.
  6. BobMcFly247 Win User

    Charged twice for EA Access

    Afaik you have to call the support team to clear this issue or to get a refund. This cannot be done here in the forum.
  7. MetalNutz Win User

    Ea access charged me twice

    This is the best place to go to get your issue sorted out. Good luck!

    https://support.xbox.com
  8. iNb4 Ownage Win User

    Charged twice for xbox live and ea access?

    Hello,

    Thanks for the support message.

    Apologies for the confusion regarding your issue with a possible extra charge.

    Please go to http://commerce.microsoft.com/ and then click on "Purchase History"

    Under "View from" select the year that you purchased the items then click "Search"

    From there, you can review if you were charged twice for the EA Access/Xbox LIVE membership.

    Should you have any other concerns, feel free to post back.

    Cheers!
  9. PaperzMask Win User

    Double Charge for EA Access

    Actually, 1st time when I subbed EA access, I thought they charged me twice too, then I checked my balance sheet & account transaction history too, figured that the 1st charge they do is Pre-Authentication charge to verify payment method, they refund that
    amount after 2 days & then charge the actual amount, check for that refund in your CC / account's transaction history.
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Charged twice for EA Access

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