Charged twice for Battlefield 4 Premium membership

Discus and support Charged twice for Battlefield 4 Premium membership in XBoX Games and Apps to solve the problem; Hello. I recently upgraded from an Xbox 360 to Xbox One. I had a Premium membership for Battlefield 4 on my 360. An EA advisor told me to simply... Discussion in 'XBoX Games and Apps' started by Trivia Jockey, Dec 28, 2014.

  1. Trivia Jockey
    Trivia Jockey Guest

    Charged twice for Battlefield 4 Premium membership


    Hello. I recently upgraded from an Xbox 360 to Xbox One. I had a Premium membership for Battlefield 4 on my 360. An EA advisor told me to simply re-purchase the Premium membership on Xbox One from the marketplace, and it would activate for free. However,
    after doing this, I was charged full price for the Premium membership again. I just contacted EA support, and they advised that only Xbox Support could resolve the issue and refund the second charge. Please advise how I go about having this charge refunded.
    I have an email confirmation of the charge. Thank you.

    :)
     
    Trivia Jockey, Dec 28, 2014
    #1
  2. l Jagger l
    l Jagger l Guest
    Charged Twice for Membership?

    So yesterday I had my auto renewal on my account and charged $10.45 for it. It worked fine on my account, and I was able to play online yesterday. Then, today, when I got home today, I checked my Paypal and I was charged $9.99. It didn't say why. I checked
    my account to see if I had accidentally purchased another Xbox Live membership for 1 month, I didn't. My account still says 1 month - Gold.

    As you can see, I took off auto renewal, and I have 1 month.

    http://snpr.cm/sVYZf3.png

    In this screenshot you can see me getting billed twice by Microsoft. May I have an explanation for this?

    http://i.imm.io/gic9.jpeg
     
    l Jagger l, Dec 28, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Charged Twice for Membership?

    Since the payments are 2 different currencies, it looks like you were billed for 2 different things. You would have to call support and talk to billing to get this sorted out though.
     
    Smwutches, Dec 28, 2014
    #3
  4. maxen Win User

    Question about Battlefield 4 Premium

    I believe so.

    www.battlefield.com/.../next-gen-upgrade

    [quote user="EA/DICE"]

    Does my Battlefield 4 Premium membership carry over?

    Yes, you will be able to carry over your Premium membership from current-gen to next-gen at launch.

    [/quote]

    You may want to contact EA Support to make absolutely sure though.
  5. ngocphi Win User

    Deleted Content issue

    you need to use the ingame marketplace

    Battlefield 3™ Premium includes expansion packs Back to Karkand, Close Quarters, Armored Kill, End Game, and Expansion Pack #5. If you buy Battlefield 3™ Premium, these should be accessed through the in-game store and NOT DOWNLOADED FROM Xbox LIVE Marketplace
    or you will be charged twice.



    also if you already downloaded it

    you canuse the download history
  6. onyxishere Win User

    I have bought a game, but I can't download

    Sorry to hear it. Did you buy
    Battlefield 4 Premium     or
    Battlefield 4 Premium Edition    ?

    I only ask because Premium is only like a season pass where the Premium Edition includes the game. If it was the Premium Edition then try going to My Games & Apps then Ready to Install if the game didn't already install to your console.
  7. master 254 Win User

    Naval Strike

    All Battlefield 4 Premium content will be available to all Battlefield 4 Premium members after the content's date of release. Content subject to availability.
  8. onyxishere Win User

    Xbox 360 DLC to Xbox one

    Sorry but there was never an offer to transfer all DLC for Battlefield 4. A premium membership would have transferred but even then it was a time limited offer.

    www.battlefield.com/.../next-gen-upgrade

    If you want the DLC I'm afraid that you'll need to repurchase it for the Xbox One console.
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Charged twice for Battlefield 4 Premium membership

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