Charged twice for a year subscription to Xbox live

BRUS Grundy · Apr 5, 2018

I renewed Xbox live through my Xbox but couldn’t play games online or join parties as it said that I still didn’t have Xbox live. So I thought I must’ve made an error in purchasing and clicked to buy xbox live again and it worked and now I’m able to use
Xbox live. But I have now realised I have been charged twice. I want to know if there is any way to get a refund as the first time I purchased the Xbox live subscription I was not being given the service.

Thank you

:)

WitlessDust7 · Apr 5, 2018

Charged Twice

Hi, I was charged twice for a yearly subscription to Xbox live for 59.99+tax in the same day. I cancelled my subscription for Xbox live and should be getting a refund. After doing so I don't have Xbox live but am being billed for having it. Due to being
charged twice only one of them will come off my bank statement. How can I cancel my subscriptions and get a full refund and purchase xbox live once and be billed properly for one payment?

bluelizard1738 · Apr 5, 2018

Charged for a subscription twice

My son just purchased XBox Gold live tonight. Payment wasn't processed initially, so we tried again. I now find out I have been charged twice for the very same subscription and have no clue how to get a refund for one of the subscriptions.

Any Advice please !

Mistress Sara · Apr 6, 2018

Hi there,

No one in the forums can assist with refunds. You would need to reach out to support directly.

You can go to http://support.xbox.com/contact-us to get the number for your region.

Mistress Sara

Hi there,

No one in the forums can assist with refunds. You would need to reach out to support directly.

You can go to http://support.xbox.com/contact-us to get the number for your region.

Patricio Lima

I bought the Xbox live gold subscription for 1 year , the price was 119.00 however I was charged 238.00 or twice , and now how to do to be compensated , as shown on the site 119.00 but when I click invoice appears 238.00 this is theft !!!

Oraclea

Hi, as the above poster noted, you should contact Official Xbox Support about this issue. In case the link above doesn't actually feature a phone number, or if you prefer web chat, you might use this link instead to contact them: https://support.xbox.com/contact-us

StuartATrueRed

Hi, contact Xbox support, they will then be able to help you further with your issue. Their number can be found here https://support.xbox.com/contact-us?isChatCallAvailable=false

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Charged twice for a year subscription to Xbox live