Charged twice by Microsoft but only one transaction showing

Hi craigthornton-fletcher! My name is Ricardo an independent advisor ready to help you with this situation!

If during the purchase you got an error message, don't worry the money should be returned automatically to your account after a period regularly of 48 hrs depending on your bank

I appreciate you letting me know. If it's only showing one transaction it means that on Microsoft's end it is the only one that pushes through. With the second charge you may need to reach out to your payment provider so you can dispute the charge.

Check this site https://commerce.microsoft.com/PaymentHub It shows all your transactions with your live-ID.

Just to be sure it really was charged twice.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If there is only one transaction on your order history it means that the successful transaction is only one and if you have been charged twice, you may need to reach out to your bank to dispute the other charge.

If you will request a refund and for example, it will be approved, the money will be returned but the game will be removed as well since there is only one transaction.

I see. If you were charged twice by your bank, please do contact them to dispute the other charge and inform them that you are only seeing one completed transaction on your account's order history.