charged twice and refunded once. Help?

tell xbox support they refund one of them or try to you dont need to be charged twice it might been a glitch it didnt think you was charged once so it charged you again im sorry about that

So, to be clear:

- You tried to buy the game, you got an error and you got charged without getting the game?

- So, you then tried a second time and you got the game;

- You then got a refund for the first attempt (when you didn't get the game)

I am confused as to why you are expecting a second refund if you got the game you wanted on the second attempt? From what you have written, you were only charged wrongly once, not twice?

okay so, let me explain i was charged twice for 1 game, then when i requested the refund i only got refunded once when i submitted the request i stated i wanted the refund for both charges and thus me not getting the game

okay so, let me explain i was charged twice for 1 game, then when i requested the refund i only got refunded once when i submitted the request i stated i wanted the refund for both charges and thus me not getting the game

This is where it is confusing as you stated in your original post:

"when this happened it charged me again but i got the game"

So you are saying that you never received the game?

Hey ProjecTxNight

Thank you for taking the time to post this on the Xbox Forums. We understand that you are requesting a refund for a charge on your account.

I would implore you to review your
Order history in order to identify what this charge belongs to.

Once you get a lil more information, you should be able to
request a refund for the item if you can confirm this is something you were charged twice for.

I hope this helps.

What kind of issue, like an account ban? And they actually charged me twice so.

If they charged you twice then you should see the 2 charges on your account and be able to refund them.

Charging back from the bank means the bank takes the money back from Microsoft, then you requesting a refund has Microsoft usually issue a refund. This would mean you get the money twice and Microsoft is out of pocket, that could be seen as fraud and classed
as marketplace theft.

Marketplace theft can lead to a permanent account suspension,only Microsoft knows if the will do that however.

Usually the first records to get a refund is from the company you made the purchase from, not to do a charge back.