Charged Twice and Poor Customer Service

After redeeming a 3 month subscription bough from a 3rd party retailer I was charged for a further 1 month as part of my recurring subscription (I had only gotten xbox live for the first time 1 month ago). I contacted customer support to try and get a refund
for this 1 month but was told I would not be able to as the deadline for refunds for 1 month subscriptions was 24 hours. The technician suggested that I could get a refund for my 3 month subscription (I didn't want the full 4 months because I'm going overseas)
and I thought this would mean my extra 1 month would continue in the meantime. I was told to redeem my refunded 3 month code immediately. When I logged in I found that my entire subscription had been cancelled.

As a result of this contact with customer service I have lost 1 months worth of Xbox Live Gold and have been charged for it. This is terrible customer service on Microsoft's behalf. When I asked for my 3 month subscription be refunded again so that I don't
waste it whilst I am away, this was denied because it had already been done (unnecessarily).

I hope Microsoft is able to improve their customer service in the future because this kind of activity is unacceptable.

:)

 

poor Customer service

@op your issue is you bought the srong regionL code

They only send an one off code if yyou lurchase out of region code that doesnt match your account region

They dont havd Ny records of the Actual code itself as they are unique and would be a privacy violation if they read the code

They only give an exchange with. Photo of the card that is with any console and only one time as a one off

Your balanace is there however you csnt use it until like onyx said you match the balance with ykur account region

But you may encounter issues with downloading content

This is why you dont buy out of region codes or set your account region to something you arent actually in

 

poor Customer service

Onyx is correct you just cant see the balancr in the account due to the fact you bouvht the wrong regional code

You can always see it at commerce.microsoft.com

If you bought uk points because it was cheaper but you actually live in nether lands the points would only be usable in uk accounts which means you would have to migrate to thst region

Or you have an uk account and bought your local currency like russian points like onyx. Said you will have issues biying content you would have to match your actual region

 

Sorry to hear it. What you should do though is give phone support another call to get this straightened out. If the support agent says they cannot help with the issue then tell them you want it sent higher.

 

Hey there!

Thanks for the support message.

If you redeemed a 3 month subscription without turning off auto-renewal first, it can actually cause this problem. It happens every once in a while but the system is suppose to not allow it. Please go ahead and contact Xbox Official suppoort as onyx mentioned
above by going to
support.xbox.com/contact-us so they can review your account information and see about a refund for a cancellation in error do to Microsoft. You shouldn't have any issues with getting a refund for the system accidentally charging you for your month of
Xbox Gold.

Cheers!