charged multiple times. help

Discus and support charged multiple times. help in XBoX Games and Apps to solve the problem; I need help. I tried to purchase one code for nba 2k15 and it purchased 4 and the purchase didn't even go through. Need help and want a refund on the... Discussion in 'XBoX Games and Apps' started by Gsus On Wheels, Feb 11, 2015.

  1. Gsus On Wheels
    Gsus On Wheels Guest

    charged multiple times. help


    I need help. I tried to purchase one code for nba 2k15 and it purchased 4 and the purchase didn't even go through. Need help and want a refund on the other purchases.

    :)
     
    Gsus On Wheels, Feb 11, 2015
    #1
  2. maxen
    maxen Guest
    maxen, Feb 11, 2015
    #2
  3. Senyth
    Senyth Guest
    Charged multiple times for Limbo

    I logged on today and tried to purchase Limbo, but received an error message saying that the content was currently unavailable. I waited for about a minute and tried again and received a different error message saying that my account was locked from making
    purchases. I deleted my profile, cleared my cache, redownloaded my profile and tried again and finally managed to successfully purchase and download Limbo... but when I checked my account, I had been billed for it 3 times.

    Normally I would assume I need to call the billing department, but the Xbox support page led me here. Please help? charged multiple times. help :)
     
    Senyth, Feb 11, 2015
    #3
  4. onyxishere
    onyxishere Guest

    charged multiple times. help

    Sorry to hear it. As this is a billing issue you'll need to contact phone support for more assistance. If you live in North America then dial 1-800-469-9269
     
    onyxishere, Feb 12, 2015
    #4
  5. onyxishere Win User

    charged multiple times. help

    Sorry to hear it. As this is a billing issue you'll need to contact phone support for more assistance. If you live in North America then dial 1-800-469-9269
  6. Francia J. Win User

    Charged multiple times

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that all successful transactions are added on our order history in real-time, if there is no transaction it may mean that it's not successful and you may need to dispute the charge to your bank.
  7. Daft Badger Win User

    Charged multiple times for Limbo

    Sorry but you would need to phone support for your region.They are the only ones who can access your account & sort out billing issues.
  8. Omar_0001 Win User

    Charged multiple times for Limbo

    Open the link Onyx gave you, scroll down, there you will see contact support. Click on that, and chat with one of the agents. The person you will speak to will check in your account, and see if you're telling the truth or not. I just had a refund for a game
    that wasn't available in my new region.
  9. maxen Win User

    Charged multiple times for Limbo

Thema:

charged multiple times. help

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