Charged for V-Bucks in fortnite but I didn’t buy and didn’t get the game currency

Hi

You should contact Xbox Support to investigate this purchase and get a refund if available.

You can chat with them online here: support.xbox.com/contact-us

Hi I have unauthorised fortnite v buck purchases on my x-box account

Hey,

Fortnite uses it's own virtual currency named V-Bucks.

You should be able to purchase V-Bucks with your Xbox currency and with those V-Bucks purchase in-game items on Fortnite.

Hello Alex Hughes4,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello Alex Hughes4,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get your V-bucks purchase. As a Microsoft customer support agent, I can assist you with this issue.



Firstly, I would recommend checking your Xbox account to see if the V-bucks have been added to your account. If they have not, you can try restarting your console and checking again.



If the V-bucks are still not showing up, you can contact Xbox support directly for assistance. They will be able to investigate the issue and help you get the V-bucks that you paid for.



You can contact Xbox support through their website or by calling their support line. They will require some information from you, such as your account details and the transaction ID for the V-bucks purchase, so be sure to have that information ready when you contact them. To get in touch with our dedicated Xbox Support team, click this link https://support.xbox.com/en-US/contact-us in a new tab or window. Once you're on the page, you'll see options where you can contact them via phone or live chat.



I hope this helps.

YanYannn
Microsoft Community Moderator