Charged for Ultimate but then had to Pay Again??

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Did this issue happen on Xbox or Pc?

This was not supposed to happen, please check the link below to see if there is an active subscription in your account.

https://account.microsoft.com/services

Check to see if the previous charge appears in your order history via the link below.

https://account.microsoft.com/billing/orders/

*Thank you in advance for contacting.

Hi Mateus,

It was anj XBOX and I can see that I was charged for the subscription (labelled as reocurring bill) on 1st November and then had to make another payment to access the service again on 15th November. I can see from my billing page that the next payment is due to go out on the 1/1/22. Is this because the sstem has relaised an error has coccured??

Thank you

Lawrence

I believe that may have been it, apparently, the system gave you 2 months, as the renewal is scheduled for 1/1/22, but this was not supposed to happen. I suggest you contact Xbox support as I am only a member of the community like you are, to contact them please use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

You should have been charged the price for Ultimate and the remainder of your 12 months converted to Ultimate. So if you had 10 months of Gold left and bought 1 month of Ultimate, you would pay the 10.99, but have 11 months of Ultimate before you have to
pay again.

You can verify when the subscription is supposed to end at http://account.microsoft.com

I was charged on June 7th for 16.25 for an Ultimate Game Pass and I literally had cancelled the subscription weeks before, and after the deadline i didn't have ultimate for a week or so, then it randomly charges me again. I bought ultimate on my main
account on June 4th and then it charged on my second acc for literally no reason. I can't refund it because it says I already payed, like no **** I payed why would I want a refund if I didn't pay. They say I have 14 days but its only June 11th, why tf can
I not refund.