Charged for subscription I don’t want

Hi . xQw3x.

I would suggest that if this doesn't show in your listed subs, then it looks like someone else has used your card details or they have charged for it by mistake. If it was a credit card, then you can claim it back from the credit card company.

Does it show up in your purchase history?

https://account.microsoft.com/billing/orders/

If not, there isn't much Microsoft can do about it and you may need to contact EA.

To get a refund on a subscription you need to sign in with the Microsoft Account you brought it with and go to https://account.microsoft.com/services/

1. Click Manage next to the subscription you want to cancel.
2. Under Payment settings, click Cancel.
3. If you qualify for a refund, you will be prompted to choose between don’t charge my subscription again or end now and get a refund. If you don’t qualify for a refund, then you will only see the don’t charge my subscription
   again option.

If you still want to submit a refund request after you’ve cancelled your subscription, go to xbox.com/refund, select “subscription” as the refund reason and enter the
details of this purchase to generate a refund request.

i was charged a payment of 15.89 this morning for game pass ultimate. but my subscription was canceled and i don’t see the charge in my order history

Hi!

To quickly cancel your subscription:

1. Go to the Services & subscriptions page for your account.
   
2. Select Manage next to the subscription you want to cancel.
   
3. Under Payment settings, select Cancel.
   
4. If you qualify for a refund, you’ll be prompted to choose between don’t charge my subscription again or end now and get a refund. If you don’t qualify for a refund, then you’ll only see the don’t charge my subscription again option.
   

If you didn’t qualify for a refund through the cancellation process but still want to submit a refund request, select your subscription below and select Request an Xbox refund.

To get a refund on a subscription you need to sign in with the Microsoft Account you brought it with and go to https://account.microsoft.com/services/

1. Click Manage next to the subscription you want to cancel.
2. Under Payment settings, click Cancel.
3. If you qualify for a refund, you will be prompted to choose between don’t charge my subscription again or end now and get a refund. If you don’t qualify for a refund, then you will only see the don’t charge my subscription
   again option.

If you still want to submit a refund request after you’ve cancelled your subscription, go to
xbox.com/refund, select “subscription” as the refund reason and enter the details of this purchase to generate a refund request.