Charged for subscription I don't have

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear about the unauthorized charge on your account. It's important to take action as soon as possible in situations like this. Kindly check your account again to see if there are any active subscriptions that you may have forgotten about. If you already checked all your accounts, what I can recommend is to contact Microsoft support to report the unauthorized charge and request a refund.

However, if you are unable to resolve the issue with Microsoft, you can also try contacting your bank or credit card company to dispute the charge. They may be able to reverse the charge or issue a refund on your behalf.

I hope this helps and that you are able to resolve the issue and get your money back.

Hi BrowniesRuns, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please try it via this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized payment"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.



I hope this helps.

Hello There ! For further investigation, please get in touch with Minecraft support regarding this matter .

I understand the situation.

In this case where you did not subscribe to Microsoft, that is why it will not appear on the Microsoft website.

You did it for Mojang, so you kept charging.

In this case, you can contact Mojang and explain your situation

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

polarauros, there is only 1 process to unsubscribe. But you need to choose "withdraw recurring charge ok"

let's go to the process

Subscription refunds in this way are not part of the refund terms.

But you can confirm

https://account.microsoft.com/account/Account?r...

Click Manage next to the subscription you want to cancel.

Under Payment Settings, click Cancel.

If you qualify for a refund, you must choose between not charging my subscription again and ending now and getting a refund. If you don't qualify for a refund, you'll only see the option to not charge my subscription again.