Charged for games with gold game, Microsoft refuse to refund it

CDWhilding · Jul 22, 2019

I got charged 9.99 for a game that I get for free with my xbox gold subscription which I also pay for.

The supports advice? Refused the refund on there corporate tncs and told me to secure my password. Nothing to do with my account being compromised, I purchased Big Crown Showdown on 16th july when its free, But it charged me 9.99 for the rubbish due to
website error

:)

ngocphi

If you used a free code like a14 day ttial then no it doesnt work as it dowsnt carry over on the website

Its only meant for the console

Same with bc titles

Twinbakes

Did you turn on auto renew for Gold?

MDG o CROWN o

I recommend you check if your membership is still active, if it is I recommend that you contact technical support because if they should be able to repay your money in my case if they have returned my money when I request a debit

Njal the Blue

Did you fill out the digital refund request? https://support.xbox.com/en-gb/billing/xbox-subscriptions/digital-goods-subscriptions-refund If
so you can respond to the email they sent refusing a refund.

Also double check the purchase date at HTTPS://account.microsoft.com

AveryNeaves

We are refused a refund from Microsoft for a game that will not work! Someone please advise. Have been denied multiple times. Since when is it legal to charge for something that doesn’t work when you pay for something that is supposed to work?

Charged for games with gold game, Microsoft refuse to refund it