Charged for Game Pass 14-day trial?

Discus and support Charged for Game Pass 14-day trial? in XBoX on Consoles to solve the problem; Hi! I just subscribed to the 14-day Game Pass trial, but in my subscriptions it says it will charge €9,99 with today's date (I did already turn off... Discussion in 'XBoX on Consoles' started by MindArchitect, Oct 7, 2018.

  1. Charged for Game Pass 14-day trial?


    Hi! I just subscribed to the 14-day Game Pass trial, but in my subscriptions it says it will charge €9,99 with today's date (I did already turn off automatic renewal). Does this mean I'm gonna get charged for the free trial or does it just say that because
    the subscription is €9,99 after the free trial ends?

    If I would've known I'd be charged for the Game Pass, I wouldn't have subscribed to it (because we don't have the money for it), then I'd rather have it cancelled. Can you please look into this? Thank you!

    :)
     
    MindArchitect, Oct 7, 2018
    #1
  2. BusyNebula
    BusyNebula Guest
    Xbox live 14 dans trial

    that 14 day pass is a limited gold pass. there are no full gold 14 day passes.
     
    BusyNebula, Oct 7, 2018
    #2
  3. Charged for something not purchased

    I was charged for Xbox game pass the day it expired even though I had used a code before midnight for a year subscription to the game pass, I would like a refund of the 10 dollars that was charged to the card
     
    GovernedFern17, Oct 7, 2018
    #3
  4. XBF Ezra G
    XBF Ezra G Guest

    Charged for Game Pass 14-day trial?

    Hi Mind!

    Thanks for your post, if auto-renewal was disabled before the 14 day free trial end period, then a charge should not appear on the account. Make sure to check your order history for any pending or completed charges for game pass.

    Here's an article on how to check:
    View your Microsoft Store order history
    .

    Should there be a charge, please contact a live support agent at our Contact Us page so they can assist further.

    I hope this info helps, thanks again!
     
    XBF Ezra G, Oct 7, 2018
    #4
  5. JohnnyXeo
    JohnnyXeo Guest
    In Summary, it should charge after the trial.
     
    JohnnyXeo, Oct 7, 2018
    #5
  6. Thank you for your fast reply! Unfortunately it does say in the Order History that I have been charged already. I'll contact support tomorrow when the chat is back online. I hope it can be reversed. Thank you!
     
    MindArchitect, Oct 7, 2018
    #6
  7. XBF Jeremy Z
    XBF Jeremy Z Guest
    Hello Mind,

    Thank you for contacting Forum support!

    Thank you for keeping us up to date with your situation!

    Also, if you want to see if a refund is available try our
    Refund Request
    option (request a refund online) or contact a live agent with a

    Call back request.


    Hope this helps.

    Thank you.
     
    XBF Jeremy Z, Nov 3, 2018
    #7
  8. GamersGala Win User

    For new Microsoft/Xbox accounts, if xbox game pass ultimate 14 days trial codes could be used/sold as xbox game pass 14 days trial codes or xbox live gold 14 days trial codes?

    Dear Support,

    Thank you for the fast reply!

    Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

    I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

    Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
    pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

    Please help to clarify.

    Thanks again for your time! :)
  9. gemmaalgie Win User

    2 charges for 1 subscription

    Yes it does show. It's for the ultimate game pass but Says 14 day trial on my bank which I already have the game pass so I don't know why it sayd 14 day trial
  10. XBF Jeremy Z Win User

    Charged for Game Pass 14-day trial?

    Hello Mind,

    Thank you for contacting Forum support!

    Thank you for keeping us up to date with your situation!

    Also, if you want to see if a refund is available try our
    Refund Request
    option (request a refund online) or contact a live agent with a

    Call back request.


    Hope this helps.

    Thank you.
  11. MindArchitect Win User

    Charged for Game Pass 14-day trial?

    Thank you for your fast reply! Unfortunately it does say in the Order History that I have been charged already. I'll contact support tomorrow when the chat is back online. I hope it can be reversed. Thank you!
  12. JohnnyXeo Win User

    Charged for Game Pass 14-day trial?

    In Summary, it should charge after the trial.
Thema:

Charged for Game Pass 14-day trial?

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