Charged for game, after something went wrong

Hello @Swannie10, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If this is not working then, please check your games through account.xbox.com

If you do not see the games through here, Or if you have checked your Orders as well and do not see them then you might have purchased them on a separate account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Good news! this should be all fixed up, but let us know if its still giving you problems! D:

warframe ->
forums.warframe.com/index.php please read the Posts by warframe staff within that thread

Are you able to try entering the code on the console? Press the Guide button on the controller then scroll left and choose Redeem Code. If you get an 8 digit error code post it here.

help me with the problem that i am having with the Xbox store many of there games are cheaper at the stores in your state than the Xbox store so don't buy from the xbox store you will save money get the games cheaper at many stores indoor area