Charged for Episode 4 - Minecraft

Discus and support Charged for Episode 4 - Minecraft in XBoX Games and Apps to solve the problem; My daughter recently received Minecraft Storymode with the Season Pass, she's got Episode 1 through 3 for free, but she did not pay attention to... Discussion in 'XBoX Games and Apps' started by pikaruchi, Dec 30, 2015.

  1. pikaruchi
    pikaruchi Guest

    Charged for Episode 4 - Minecraft


    My daughter recently received Minecraft Storymode with the Season Pass, she's got Episode 1 through 3 for free, but she did not pay attention to downloading the fourth episode. Now I had been charged for $4.99 for Episode 4 when she has the Season Pass.
    What do I do? I do not like the fact I was charged for something that was meant to be free. Will I get my money back?

    :)
     
    pikaruchi, Dec 30, 2015
    #1
  2. SparkleCake
    SparkleCake Guest
    Was charged for something I'd already paid for...how do I get my money back?!?!?!

    I bought a season pass disc of Minecraft Story Mode...then when downloading Episode 4 it charged it to my paypal even though the season pass pays for ALL 5 episodes and I should be able to download them as they come out. I cannot find any way to contact
    anyone about getting my money back!! HELP please....I would like my money back, I'm livid here!!
     
    SparkleCake, Dec 30, 2015
    #2
  3. Smwutches
    Smwutches Guest
    Not receiving points in Mymissions

    The Explorers pack is not eligible for that offer.

    Which content is eligible for this offer?



    Level 1: Hit the Trail You must spend at least $30 before tax on eligible games for Xbox One and Xbox 360. This offer does not apply to purchases made in the retail Microsoft Store. Digital Games must be purchased in the Microsoft Store on your Xbox or
    on Windows and be from this list of approved titles: Assassin's Creed IV Black Flag, Assassin's Creed Triple Pack: Black Flag, Unity, Syndicate, Assassin's Creed IV, BioShock Infinite, Borderlands, Borderlands 2, Borderlands: The Handsome Collection, Borderlands:
    The Pre-Sequel, Call of Juarez: The Cartel, Call of Juarez Gunslinger, Civilization Revolution, Fe, Firewatch, Mad Max, Metal Gear Solid V: The Definitive Experience, Metal Gear Solid V: The Phantom Pain, Minecraft, Minecraft: Story Mode - Adventure Pass (Additional
    Episodes 6-8), Minecraft: Story Mode - Episode 1: The Order of the Stone, Minecraft: Story Mode - Episode 2: Assembly Required, Minecraft: Story Mode - Episode 3: The Last Place You Look, Minecraft: Story Mode - Episode 4: A Block and a Hard Place, Minecraft:
    Story Mode - Episode 5: Order Up!, Minecraft: Story Mode - Episode 6: A Portal To Mystery, Minecraft: Story Mode - Episode 7: Access Denied, Minecraft: Story Mode - Episode 8: A Journey's End?, Minecraft: Story Mode - Season Pass, Minecraft: Story Mode - Season
    Pass (Episodes 2-5), Minecraft: Story Mode - Season Pass Deluxe (Episodes 2-8), Minecraft: Story Mode - Season Two, Minecraft: Story Mode - Season Two - Episode 1, Minecraft: Story Mode - Season Two - Episode 2, Minecraft: Story Mode - Season Two - Episode
    3, Minecraft: Story Mode - Season Two - Episode 4, Minecraft: Story Mode - Season Two - Episode 5, Minecraft: Story Mode - Season Two - Season Pass, Minecraft: Story Mode - Season Two - Season Pass (Episodes 2-5), Minecraft: Story Mode - Season Two - The Complete
    Season (Episodes 1-5), Minecraft: Story Mode - The Complete Adventure (Episodes 1-8), Minecraft: Story Mode - The Complete Season (Episodes 1-5), Minecraft: Story Mode Season Two - Episode 2, Minecraft: Xbox 360 Edition, Minecraft: Xbox 360 Edition, Rebel
    Galaxy, ReCore, Red Dead Redemption, Rise of the Tomb Raider, Rise of the Tomb Raider: 20 Year Celebration, Tales from the Borderlands - Episode 2: Atlas Mugged, Tales from the Borderlands - Episode 3: Catch a Ride, Tales from the Borderlands - Episode 4:
    Escape Plan Bravo, Tales from the Borderlands - Episode 5: The Vault of the Traveler, Tales from the Borderlands - Season Pass, Tales from the Borderlands - Season Pass (Episodes 2-5), Tales from the Borderlands Complete Season (Episodes 1-5), The Gunstringer,
    The Long Dark, The Minecraft: Story Mode Bundle, The Technomancer, The Witcher 2: Assassins of Kings, The Witcher 3: Wild Hunt, The Witcher 3: Wild Hunt - Complete Edition, The Witness, Tropico 3, Tropico 4, Tropico 5, Tropico 5 - Complete Collection, Tropico
    5 - Penultimate Edition, Wasteland 2: Director's Cut, Westerado: Double Barreled
     
    Smwutches, Dec 30, 2015
    #3
  4. Charged for Episode 4 - Minecraft

    Hi there,

    Sorry to hear about the billing troubles. You'll have to contact phone support in your region to get the second charge reversed.

    You can follow this link:
    support.xbox.com/contact-us
    to request a call back.

    I hope this helps.
     
    Mistress Sara, Dec 31, 2015
    #4
  5. Mistress Sara Win User

    Charged for Episode 4 - Minecraft

    Hi there,

    Sorry to hear about the billing troubles. You'll have to contact phone support in your region to get the second charge reversed.

    You can follow this link:
    support.xbox.com/contact-us
    to request a call back.

    I hope this helps.
  6. Smwutches Win User

    Not receiving points in Mymissions

    The Explorers pack is not eligible for that offer.

    Which content is eligible for this offer?



    Level 1: Hit the Trail You must spend at least $30 before tax on eligible games for Xbox One and Xbox 360. This offer does not apply to purchases made in the retail Microsoft Store. Digital Games must be purchased in the Microsoft Store on your Xbox or
    on Windows and be from this list of approved titles: Assassin's Creed IV Black Flag, Assassin's Creed Triple Pack: Black Flag, Unity, Syndicate, Assassin's Creed IV, BioShock Infinite, Borderlands, Borderlands 2, Borderlands: The Handsome Collection, Borderlands:
    The Pre-Sequel, Call of Juarez: The Cartel, Call of Juarez Gunslinger, Civilization Revolution, Fe, Firewatch, Mad Max, Metal Gear Solid V: The Definitive Experience, Metal Gear Solid V: The Phantom Pain, Minecraft, Minecraft: Story Mode - Adventure Pass (Additional
    Episodes 6-8), Minecraft: Story Mode - Episode 1: The Order of the Stone, Minecraft: Story Mode - Episode 2: Assembly Required, Minecraft: Story Mode - Episode 3: The Last Place You Look, Minecraft: Story Mode - Episode 4: A Block and a Hard Place, Minecraft:
    Story Mode - Episode 5: Order Up!, Minecraft: Story Mode - Episode 6: A Portal To Mystery, Minecraft: Story Mode - Episode 7: Access Denied, Minecraft: Story Mode - Episode 8: A Journey's End?, Minecraft: Story Mode - Season Pass, Minecraft: Story Mode - Season
    Pass (Episodes 2-5), Minecraft: Story Mode - Season Pass Deluxe (Episodes 2-8), Minecraft: Story Mode - Season Two, Minecraft: Story Mode - Season Two - Episode 1, Minecraft: Story Mode - Season Two - Episode 2, Minecraft: Story Mode - Season Two - Episode
    3, Minecraft: Story Mode - Season Two - Episode 4, Minecraft: Story Mode - Season Two - Episode 5, Minecraft: Story Mode - Season Two - Season Pass, Minecraft: Story Mode - Season Two - Season Pass (Episodes 2-5), Minecraft: Story Mode - Season Two - The Complete
    Season (Episodes 1-5), Minecraft: Story Mode - The Complete Adventure (Episodes 1-8), Minecraft: Story Mode - The Complete Season (Episodes 1-5), Minecraft: Story Mode Season Two - Episode 2, Minecraft: Xbox 360 Edition, Minecraft: Xbox 360 Edition, Rebel
    Galaxy, ReCore, Red Dead Redemption, Rise of the Tomb Raider, Rise of the Tomb Raider: 20 Year Celebration, Tales from the Borderlands - Episode 2: Atlas Mugged, Tales from the Borderlands - Episode 3: Catch a Ride, Tales from the Borderlands - Episode 4:
    Escape Plan Bravo, Tales from the Borderlands - Episode 5: The Vault of the Traveler, Tales from the Borderlands - Season Pass, Tales from the Borderlands - Season Pass (Episodes 2-5), Tales from the Borderlands Complete Season (Episodes 1-5), The Gunstringer,
    The Long Dark, The Minecraft: Story Mode Bundle, The Technomancer, The Witcher 2: Assassins of Kings, The Witcher 3: Wild Hunt, The Witcher 3: Wild Hunt - Complete Edition, The Witness, Tropico 3, Tropico 4, Tropico 5, Tropico 5 - Complete Collection, Tropico
    5 - Penultimate Edition, Wasteland 2: Director's Cut, Westerado: Double Barreled
  7. SoddenMars21 Win User

    minecraft story mode IV

    I am having the same problem I have the season pass (digital copy) and it is trying to charge me for episode 4
  8. NotoriousBMG666 Win User

    Season Pass Purchased - Episode Not Added?

    I'm having the same problems with boondocks season 4. If I've bought the season pass can I just purchase the episode or am I really going to get charged another $3 on top of the $30 I've spent to have these episodes? I've bought 3 season passes now and they've
    all been pretty terrible about getting the episodes up as promised.
  9. Pretzellogic1 Win User

    minecraft story mode s4

    Update. There was an issue with my profile so I fixed that issue so episode 4 says Purchased, but not downloaded and now when I try to download it is trying to charge me 4.99
Thema:

Charged for Episode 4 - Minecraft

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