Charged for a subscription we cancelled

Hi Zonixx,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. If you cancel the subscription most times it auto refunds the charge if recently charged.
Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad

Hi Luan,

Thanks for reaching out. We see you have issue with a subscription. The auto renew was most likely on for the subscription. This is why it charged you automatically.
When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad

Hi Pedro,

Thanks for reaching out to the forums. We understand you are wanting to cancel a subscription. With any subscription you need to turn off the auto renewal. Then you re able to cancel the subscription. Here is a guide for

cancelling recurring charges.

Hope this helps.

Brad

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to

turn off recurring charge.

Thanks,

Brad

Hi Joao,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad