Charged for a game I own

BigRedChief68 · Dec 27, 2016

I accidentally deleted CoD Advanced Warfare. I went to store and hit buy' thinking it would say" you already own this game " it just charged me $63.99!! Now what?

:)

adxhippo · Dec 27, 2016

Charged for a game i already purchased!

I purchased a game in the past on my xbox 360 (Total miner forge) then I tried to download it again however this time it charged me £2.70 on my other xbox 360 with the same account i bought it on before.

Smwutches · Dec 27, 2016

I was charged multiple times for a game?

You'll want to contact support and speak to billing. Contact Us | Xbox Support

Miss Bijoux · Dec 28, 2016

Hey there -

As this is an account and billing related issue, you'll need to reach out to
phone support directly for further assistance. I'd love to help but we are unable to assist with those issues here on the public facing forums.

Thanks for understanding.

Miss Bijoux

Hey there -

As this is an account and billing related issue, you'll need to reach out to
phone support directly for further assistance. I'd love to help but we are unable to assist with those issues here on the public facing forums.

Thanks for understanding.

brandon weaver1

How do I get Microsoft to contact me or me contact them to stop the unauthorized charges?

StuartATrueRed

You can request a call back by going here, support.xbox.com/contact-us. Also, you should be able to contact your bank, and ask them to cancel the payments for that subscription, since you never authorized it.

Smwutches

If it shows complete then you've been charged for the game. You won't be charged again because you already own it.

Rob Burley

I purchased last night. There was an error on screen, my bank account was charged and the console wants to charge me again to own the game it doesn’t appear in my library

Charged for a game I own