Charged for 52 songs rock band 4 i already own

I downloaded 52 i already own in Rock band 4, they are legacy songs, i own export packs for rock band 1, rock band 2, rock band 3, lego rock band and green day rock band, plus extra songs and songs packs. the songs appeared as downloaded and free in the
store, but i was charged anyway.

Microsoft support in Chile don't understand how Rock licenses works and refuse to return my money, its more than 100 USD in local money for songs i already own.

im looking for someone in Xbox USA Support that understand how Rock Band Licenses work and can help me, i have been a loyal xbox consumer since 2008 and i have never had problem before.

Thank you

:)

 

Legacy DLC not showing up

When you say "search for songs I know I have", do you mean songs you have owned previously on other Rock Band games, or songs that you have already installed and played on Rock Band 4?

 

Rock Band 4: Rock Band 3 Export unavailable

I am not receiving credit for having exported rock band 2 to rock band 3, and therefore cannot upload the songs to rock band 4.

 

You can try contacting US support via phone at 1-800-4my-xbox, but if your account is not a US account they may not be able to refund the money.

 

thank you, i just need something like an email or something that says that if i own for example Lego Rock Band i should not be charged to download "You Give Love a Bad Name" - Bon Jovi, but i cant find an email from xbox

 

Hey RaAh89 -

If you're looking for your purchase history, you can find that by checking your
Microsoft Commerce account. Otherwise, as Smwutches said above, you'll need to speak to phone support directly for billing/account related issues as we are unable to provide assistance for that here
on the public forums.

Sorry for any inconvenience this may cause.