Charged backed Xbox game pass, then refunded it through subscriptions in my Microsoft...

Hey there Yoon!

If you are attempting to get a refund for the Game Pass subscription charge then I would recommend going through the

Request Refund Form to submit the request for the refund.

I hope this helps!

Hello Vijay P, My name is David. I am an independent advisor, happy to help you today.

If you see a charge on your credit card statement for a Microsoft Xbox Game in addition to your Microsoft Ultimate subscription, the charge may be related to a separate purchase or subscription you made.

Here are some possible explanations for the extra charge:

1. Microsoft Xbox Game is the billing descriptor used for the Xbox Game Pass subscription service. Provides access to a library of games that you can download and play as part of your subscription. You may have signed up for a separate Xbox Game Pass subscription in addition to your Microsoft Ultimate subscription.

2. Some games or apps within the Xbox ecosystem offer in-app purchases. These purchases may appear as separate charges on your credit card statement under the descriptor Microsoft*Xbox Game. If you have made any in-app purchases within a game, those charges may be reflected on your statement.

3. If you are part of a family sharing group or share your account with others, someone in your group may have made a purchase or subscribed to Xbox Game Pass using your account, which will generate an additional charge.

To get more specific information about the charge and understand why it appears on your statement, I recommend the following steps:

Check your purchase history: Sign in to your Microsoft account and review your purchase history. This will provide a detailed record of all purchases and subscriptions associated with your account. Look for any transactions related to Xbox Game Pass or Microsoft Xbox Game to identify the source of the charge.

If you want to make a refund for the purchase charges, then I recommend you request it through this link: support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Best regards.

Hello SerkanAtım,

Thank you for posting on the Xbox forums. We understand that you are interested in cancelling and refunding your Xbox Game Pass Ultimate subscription. The way to cancel any of your Microsoft subscriptions is to visit the
Microsoft account website. The link we provided will provide you with a list of all your Microsoft subscriptions, and the option to cancel Xbox Game Pass Ultimate will be there. You
will need to contact the
Xbox Support Team for a refund with a subscription. Any other items such as games or downloadable content will need to be refunded through the

refund request form. However, the support team can issue refunds for subscriptions. We hope this helps!

Hello Will_74, My name is David. I am an independent advisor, happy to help you today.

To request a refund for Xbox Game Pass core, follow these steps:

Visit the services and subscriptions page of your Microsoft account.
Find your Xbox Game Pass subscription and select “Manage.”
Select “Turn off recurring billing” to stop recurring charging.
If you can't access your Microsoft account, contact Microsoft support for additional help.
If you want to request a refund, follow these steps:

Sign in to your Microsoft account at account.microsoft.com.
Select “Order History” from the drop-down menu.
Look for the Xbox Game Pass core payload and select “Request a refund.”
Follow the instructions to complete the refund request.
Please note that refunds may take several business days to process and appear in your bank account.

Best regards.

If you see the order on your account, you can ask for a refund on your account page for a subscription (looks like the charge is for Game Pass Ultimate subscription):
https://account.microsoft.com/billing/orders

If you don't see it on your account, you will need to contact Xbox Support or your bank/credit card company.

On the Microsoft/Xbox side, charges are only eligible for a refund for 30 days.