Charged and doesn't show in history

ScurvyAbyss5939 · Aug 12, 2018

I checked my bank statement and found a charge from Xbox. I haven't purchased anything and have removed my card from Xbox, yet somehow my card reappeared on Xbox. Now I have an unagreed to charge to my bank and now am negative in my bank. I have never had
so much trouble with anything else and do not trust Xbox anymore. Ridiculous.

:)

Davidm 16 · Aug 12, 2018

Charged for item during Marketplace error and being asked to pay again

It doesn't show up in my history and in the marketplace it doesn't have the green tick to show that I have bought it but as I said in my original post I had been charged and was sent a receipt.

Nabby 2010 · Aug 12, 2018

Live charges for renewal either very early or very late?

So I decided I was not going to renew my Live Gold this month, and noticed some strange differences between the dates listed on my billing history and when my card shows actual charges being made on my card.

My Live billing history shows I signed up for Gold on Nov 20 and bought points, and those charges show on my card history for those days, then my renewal shows up on my Live billing history on Dec 19, but I don't find a charge again on my card until Jan
12. Since then, my card has been charged each month on the 12th, while my renewals and billing history on Live always show the 19th. In the early hours this morning, March 12, I was charged a renewal fee, but my account is supposed to last until March 19.
I went ahead and stopped my auto-renewal, and the March 12 charge is still on my card, but I got an email from MS saying my account will expire on the 20th. I can't figure out if I'm being charged a week early or three weeks late, and why my billing history
doesn't show the actual dates I was billed. Is this sort of thing common? Also, all of my charges in Live's billing history say "Partial amount : Gold – 1 Month $9.99" ... what's this Partial amount stuff about?

M3tal Daz3 · Aug 12, 2018

For billing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

M3tal Daz3

For billing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Davidm 16

It doesn't show up in my history and in the marketplace it doesn't have the green tick to show that I have bought it but as I said in my original post I had been charged and was sent a receipt.

EggsBoxJuan

Hi, does the game show in settings/ account/ download history ? If so select it and download again, there is no charge for that. If the game doesn't show there then it could be it was originally purchased on another profile maybe.

kyle_m4496

If it doesn't show in your order history, you will need to contact your credit card company to dispute the charge and report your card as compromised. Microsoft can only assist if the charges were made on your own account.

Thanks,
Kyle

AdeshPersaud

Hello, no it doesn't show two charges in my purchase history, also I don't have another account that has an active subscription for Game Pass. When I check on my app that tells me my charges, it has it twice with 10.88 being removed. I could provide a photo that shows this.

Charged and doesn't show in history