Charged access amount on my xbox live subscription

you'll want to contact support and speak to billing. http://support.xbox.com/contact-us

I have a 3 month recurring payment subscription that was due to be payed on the 20th of January. I also have a 1 month recurring payment subscription that is currently payed for.

I currently do not have access to my games with gold. I have seen dual charges both labeled as Xbox Live Gold in differing amounts ($24.99 and $9.99 to be precise).

I also have an Xbox Game Pass account and am currently past due on it, but that isn't part of my concern.

When I originally signed up for EA Access, I was wanting to use some available funds in my Xbox account. I redeem Bing rewards points for Xbox Digital Gift Cards. and wanted to use those funds to pay for the EA Access subscription.

After registering, my Xbox live account's cc was charged directly, and the subscription did not utilize the funds available in my Xbox account. Is this still the case with EA Access subscriptions? Meaning the sub will always charge your live account's
cc and not utilize any available funds tied to your account?

Thanks in advance for any assistance.

I have purchased Xbox live for one month but has rolled on to next month as well so I cancelled my auto subscription. I was charged twice each month along with small amounts coming out of my bank from Microsoft, I really can't explain this!

If you add a pre-paid card, the subscription will simply add onto whatever amount of Xbox Live Gold you have left. You won't be charged until your Gold subscription is fully up (aka after your pre-paid card is up).

Hope this helps clear up the concern!