Charged 3 times for the same game

Discus and support Charged 3 times for the same game in XBoX Sales and Promo to solve the problem; I bought GTA San Andreas the other day. First time the order was cancelled for whatever reason and I see that refund in my account, I then tried to re... Discussion in 'XBoX Sales and Promo' started by kammora, Jan 6, 2021.

  1. kammora
    kammora Guest

    Charged 3 times for the same game


    I bought GTA San Andreas the other day. First time the order was cancelled for whatever reason and I see that refund in my account, I then tried to re purchase the game with success only to be charged 3 seperate times, so twice more than I should have??
    These extra transactions are cleared, they are not pending..

    I opened a refund ticket with MS but only got a generic reply denying the request and stating some policy where you can get only a cirtain number of refunds a year, of which I have had none.

    Can anybody shed some light on this, I am just going to need to cop it. I am a bit hesitant to buy anything through the MS store if I need to pay triple.

    Thanks

    :)
     
    kammora, Jan 6, 2021
    #1
  2. Francia J. Win User

    I was charged 3 times for same game I purchased.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate first what is the issue. Just a friendly reminder though that all successful transactions are added to our order history in real-time. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game transaction 3 times? If yes, you can request a refund by signing in to https://xbox.com/refunds.

    If none, you may need to reach out to your bank to dispute the other charges that you received.
  3. Lucas Lauer Win User

    got charged 3 times for the same minecraft purchase

    Hello, jacob. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    If you got charged two times and the order did not went through - it was only processed on the third time - you should be automatically refunded within the next 72 hours.

    Please note that if you used a credit card to make the purchases, you might only see the refund on your next credit card statement/invoice. You can call your bank in the next days to confirm if the money was refunded to you.

    Feel free to ask back any questions.
  4. Smwutches Win User

    Charged 3 times.

    For billing issues you would have to call support.
  5. Mister Gwyther Win User

    Charged 3 times.

    Hey Luke. I'm a little confused, you say you got charged three times, but you only put up two line items. You can see every item you purchase on your account by visiting
    https://billing.microsoft.com. If you feel there is a discrepancy though, please contact phone support (support.xbox.com/contact-us)
    for more assistance.
  6. ZAJAXZ Win User

    To anyone having problems with TWD Ep 3 Season 2

    Now I got charged 3 times for the same item. >_<
Thema:

Charged 3 times for the same game

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