Changing Xbox email to another email without deleting the primary.

I can't delete an xbox account or change the primary email for another xbox account?

You can't delete the gamertag without deleting the entire account. Your best bet is to change the gamertag itself or the the primary email associated with the account.

The thing is I did add another email address to primary and deleted the older email from primary. Also I have another account with this email address but still cannot login.

Hello Autumn,

If you are wanting to change primary email from one account to another there are steps to take to do this. As long as it is not an Microsoft email like Hotmail, outlook, live or MSN. If it is not one of these you will:

1. This is very important Do these only if either primary email are not Microsoft emails as if you use them for anything else they will be deleted.
2. Create an email you can add that you want the email from. Verify the email, then make it primary.
3. Remove the email you are wanting from that account after you do step 1.
4. Log into the account you want the email on and add as a secondary and verify it.
5. If the primary is not a Microsoft then you can change it to the primary.

Remember if they are not Microsoft emails you may do these steps. If they are and you use them as soon as you remove it from an account it is deleted and unusable.

Thanks,

Brad

Hi Bigsease30,

Thank you for posting on the Xbox forums, I'd be happy to answer that.

Unfortunately, you cannot merge or transfer a gamertag with it's contents to another email address. If you have full access to the older Hotmail email with the gamertag (ex. you know the password), then you simply just need to add that account to your
new Xbox. You will need to manage your Xbox profile using the older Microsoft Account email. You can continue using your primary email for other services, but your Xbox profile is tied to that older email and can only be changed to another email as a sign
in option using an email that is not currently in use by an active Microsoft Account. Keep in mind that removing any Microsoft related emails (alias) from a Microsoft account and changing to another one, will permanently delete the removed email account and
any associated messages or associations.

If your primary email is not set up to a Microsoft account, then technically you can add that email as an alternate email alias to your older Microsoft account and set it as the primary sign in option. You could then choose to leave the older email
on the account as a secondary sign in option or remove it and permanently delete the older email account. If your primary email is already being used by a Microsoft account, then this will not work and since they're both Hotmail, your primary email more than
likely already has a Microsoft account.

I hope this answers your question!