Changing/Updating expired payment option.

When i try to update my payment option for my Xbox live gold subscription and click pay now it takes me to a link that doesn't load properly. I have waited on the screen for 30 mins before but still not all of the page will load. My internet connection is
fine and I have tried this on multiple devices. Please help.

:)

 

Code 807B01F4

I would suggest going to billing.microsoft.com and checking to see if your billing information is correct and/or if have any outstanding payment because of an expired payment option (credit card, debit card, etc.). If you do have outstanding payments or
an expired payment option, you will have to add a new one and pay off anything before entering the new gold membership.



See here for instructions on changing the payment option:
http://support.xbox.com/en-US/billing-and-subscriptions/manage-payment-options/change-xbox-live-payment-option



Hope this helps!

 

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

• If you want to add a new credit card, select Add Credit Card.
• If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

• Click on Add New Credit Card and enter the credit card information
• Click on PAY with PayPal and follow the instructions.

 

If you're having issues with the website, the quickest way to update payment methods would be to speak with chat or phone support who would be able to assist you:

support.xbox.com/contact-us

Select either "Chat with Xbox Support" or the phone option.