Changing the email associated with gamertag

Discus and support Changing the email associated with gamertag in XBoX on Consoles to solve the problem; You would think this would be a fairly simple process, but no, it has to be the most convoluted and nightmarish hassle I've ever had to deal with on an... Discussion in 'XBoX on Consoles' started by Soulburnin, Sep 10, 2014.

  1. Soulburnin
    Soulburnin Guest

    Changing the email associated with gamertag


    You would think this would be a fairly simple process, but no, it has to be the most convoluted and nightmarish hassle I've ever had to deal with on an account.

    What I'm trying to do is change the Microsoft account tied to my gamertag to another Microsoft account, more specifically, one that is using an @hotmail.com address to access some content on bungie.net for Destiny. As far as I can tell, the only
    option available to do so is through an Xbox 360, which I don't have access to at them moment. I've also read that assigning a new alias to your current Microsoft account and then setting it as primary works, but for whatever reason, you can't add one that
    is already a Microsoft account (ridiculous) and there is no option to change your email on the Xbox One (again, ridiculous).

    Are there ANY alternative solutions to this?

    :)
     
    Soulburnin, Sep 10, 2014
    #1
  2. AndyP_666
    AndyP_666 Guest
    Can you sign in Xbox live with a different E-mail account?

    yeah just create a new email address, go to xbox.com and change the email associated with your gamertag. heres the lnk for you.
    My account : Gamertag and profile
     
    AndyP_666, Sep 10, 2014
    #2
  3. PaulKemp
    PaulKemp Guest
    changing email associated with gamertag..

    Good news everybody! I finally managed to change the e-mail associated with my gamertag! I will describe how it was done.

    My problem:

    I had one original gamertag that was used on my xbox and had achievements and purchases assigned to it. The e-mail address however was old and not in use. Then, due to Windows 8 and a random sign in to xbox.com, I had a 2nd gamertag, this one had nothing
    assigned to it, BUT it was assigned to my preferred, primary, e-mail account. Googling this issue led me nowhere, solutions I saw was "make a 3rd e-mail account, move gamertag to that, them move to the first etc."

    Solution:

    This solution is based on changing whats regarded as the primary alias to your Microsoft ID. Your MS ID is also whats used for xbox.com and the xbox.

    1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Create a new at @outlook.com address. Note that this will be the login for this account in the future!

    2. After you have added the alias, make that alias primary.

    3. Then, remove the old e-mail you want freed. The e-mail address you want to use on the other Microsoft ID.

    Then, we move on to the MS ID you want to use. In my case, this MS ID was associated to an old expired e-mail account.

    1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Use the e-mail you freed on the other account.

    2. After you have added the alias, make that alias primary.

    3. Remove the expired old e-mail address.
     
    PaulKemp, Sep 10, 2014
    #3
  4. Changing the email associated with gamertag

    Andrew Rickert, Sep 10, 2014
    #4
  5. Soulburnin
    Soulburnin Guest
    I'm fairly sure those steps are outdated and or incorrect now. There is no "settings" option and nothing that says "Your information." I go through the My Account section and there is still no option to change the email associated with my gamertag. At most,
    I can change the contact preferences and billing address, but again, there is no option to actually change the email I use to sign in with.
     
    Soulburnin, Sep 11, 2014
    #5
  6. Hi again,

    Sorry, you are correct - looks like that article has not been updated for the Xbox One.

    I also had a look at Microsoft Aliases and you are also correct about that.

    It looks like the only step to migrate your information is to have a Microsoft representative do this for you. If you follow this link and select "Chat with Microsoft Support" they will be able to pursue this for you.

    The link is
    support.xbox.com/.../contact-us


    Thankyou, and good luck! I hope they can help you Changing the email associated with gamertag :)
     
    Andrew Rickert, Oct 31, 2018
    #6
  7. Mister Cerb Win User

    changing email associated with gamertag..

    Hey there Paul!

    I'm glad to hear you got it all sorted! And thanks for posting back what you've done so others can benefit from it as well.

    Let us know if you have any other questions that we can assist with! =)
  8. WithOutNam3 Win User

    changing email associated with gamertag..

    nope never i havent changed my acc since never...i just want to swap mails for the first time.

    tried yesterday the problem is the same iam gona try it today too but i dont think we ll see any difference..

    maybe a problem with my new mail (that i want only to use it as a swap email) its hotmail.gr and not .com
  9. Andrew Rickert Win User

    Changing the email associated with gamertag

    Hi again,

    Sorry, you are correct - looks like that article has not been updated for the Xbox One.

    I also had a look at Microsoft Aliases and you are also correct about that.

    It looks like the only step to migrate your information is to have a Microsoft representative do this for you. If you follow this link and select "Chat with Microsoft Support" they will be able to pursue this for you.

    The link is
    support.xbox.com/.../contact-us


    Thankyou, and good luck! I hope they can help you :)
  10. Soulburnin Win User

    Changing the email associated with gamertag

    I'm fairly sure those steps are outdated and or incorrect now. There is no "settings" option and nothing that says "Your information." I go through the My Account section and there is still no option to change the email associated with my gamertag. At most,
    I can change the contact preferences and billing address, but again, there is no option to actually change the email I use to sign in with.
  11. Mister Darcy-9112DFB Win User

    changing email associated with gamertag..

    Hey there, WithOutNam3. When was the last time you changed the Microsoft Account associated with your gamertag? Have you attempted to make multiple changes within the last month? Let me know!
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Changing the email associated with gamertag

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