Changing Payment option after a declined payment

Sir UnforgiveN · Jun 17, 2015

I recently changed my account settings to access xbox live again. I added a new card, deleted the old one and charged the new card a 3 month subscription yet I still cant play MCC. My last card declined the one month payment I had in December. Is there any
way to just pay that with the new card so I can get gaming again as fast as possible..thanks

:)

bloosuga · Jun 17, 2015

Xbox Live Gold Subscription Issue

If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.

tha_villain · Jun 17, 2015

Xbox Live Gold Subscription Issue

If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.Click to expand...
Click to expand...

ngocphi · Jun 17, 2015

If you didnt update your payment method since december you go into default after awhile which requires a call to mmxbox but you are gold so who knows

Question when you say you added a new card was it a creditcard ir a prepaid membership if a creditcard then entering it in the console should fix it.

If you added a 3 month prepaid code em no you need to pay off the outstanding balance before you can use the 3month code

onyxishere · Oct 31, 2018

Also, any further questions you have regarding billing issues should be directed to phone support as only they have the tools needed to solve the issue.

If you live in North America dial 1-800-469-9269

onyxishere

Also, any further questions you have regarding billing issues should be directed to phone support as only they have the tools needed to solve the issue.

If you live in North America dial 1-800-469-9269

ngocphi

If you didnt update your payment method since december you go into default after awhile which requires a call to mmxbox but you are gold so who knows

Question when you say you added a new card was it a creditcard ir a prepaid membership if a creditcard then entering it in the console should fix it.

If you added a 3 month prepaid code em no you need to pay off the outstanding balance before you can use the 3month code

ChrisGentile

Hey Bowenkge!

Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

support.xbox.com/.../payment-declined-cant-change-payment-option

It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

I hope this helps!

Smwutches

You'll want to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBF Leslie D

Hi there,

I'm sorry to hear that you're having issues paying for our subscription.

In this case I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

Changing Payment option after a declined payment