Changing payment method for xbox gold

You will need to contact support and speak to billing. http;//support.xbox.com/contact-us

Hello Jonathon,

Thank you for bringing this to our attention. It sounds like the self help steps have not been able to resolve this issue for you. I can definitely understand the frustration. At this point I recommend getting support from a live agent.

You can contact us here. Be sure to say "no thanks" to the virtual assistant in order to get help from a live agent.

Hope this helps!

When you have charges on your account you have to update the account billing options to transfer the charges to a new payment method. This is usually the case if you buy something for your account using a credit card (Xbox Live Gold, Original Xbox DLC, etc.)
To update your billing information for the account you need to go to the Microsoft billing site (https://billing.microsoft.com). You then need to sign in with your Xbox Live account. Under your payment
methods, click the payment method you want to change. Under payment method activity, click go to payment method information. Under payment method information for this account, click use a different payment method. Enter a new payment method (credit card, Paypal,
etc.) Once you update the payment method you will be asked which balances and services you want transferred to the new payment method. Once the balances and services have been selected click next and enter the payment information. The transfer may take up
to a day to process. Once updated go back to the Xbox website and select My Account under your gamertag and then select Manage Payment Options. Then verify the payment methods for the account (you may have to re-enter the payment information on the Manage
Payment Options page). You should then be able to purchase Xbox Live Gold using the new payment information. (You may have to cancel the old payment method on both sites as it may still be saved.)

If you got gold from another region then no you can't use a different payment method

For example if you have a cad payment method but bought a cheaper us discount code jt wont work your payment method must match the gold

Or if you aren't in a xbox live region this applies too

You have to live in a xbox xgu region and have a payment method from that region

Alright, thank you for the info Prince.

I have the same problem. My payment method failed and my membership changed to silver. after changing the payment method and signing up for gold again my tenure has been set from 9 to 0.