Changing my gamertag

I'm trying to change my classic gamertag which is the one you see in games. My classic gamertag got changed and my Xbox One and Xbox App gamertag stayed the same (the Xbox One gamertag is the ones they added with the new gamertag system).

My Xbox One gamertag is different to my in-game gamertag and I want my classic gamertag to be changed. You can only change your classic gamertag on the Xbox One console, I have tried using the other ways and you can only change your Xbox Gamertag, not your
classic gamertag.

The reason I want to change my classic gamertag is that the classic gamertag can be fifteen characters and the Xbox One gamertag can only be 12 characters. If I use the other ways to change my gamertag it limits me to 12 characters and sets both my gamertags
to that.

On xbox.com it says my gamertag is what i changed it to. But on xbox it shows my changed gamertag in games, but when i go to my profile it shows my old gamertag and right under it it shows the gamertag i did change it to.

So you said I can change my classic gamertag. How do I change that after already changing my gamertag or do I have to change my entire gamertag again to change the classic one?

Hi there,

Yes, changing the gamertag again should be possible, als changing back to your previous Gamertag is possible, as long as your original Gamertag isn't already taken by somebody else.

Keep in mind each change will require a payment.

See this link for the steps on how to change the Gamertag:
https://support.xbox.com/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag

Games for Windows Live, XBL and Zune all share the same type of Gamer Tag system. So if the tag you want isn't being used on XBL, it is possible it is being used on one of the other two services.