Changing microsoft account with a current office 365 subscription

Discus and support Changing microsoft account with a current office 365 subscription in XBoX on Consoles to solve the problem; Hello, everyone. I had a quick question regarding changing the microsoft account associated with a gamertag. The current account has an office 365... Discussion in 'XBoX on Consoles' started by I AaronSmash I, Mar 18, 2016.

  1. Changing microsoft account with a current office 365 subscription


    Hello, everyone. I had a quick question regarding changing the microsoft account associated with a gamertag. The current account has an office 365 subscription which will expire in 4 days. I spoke with live support, and they said I could try again after
    the 365 subscription expires, but the person did not sound entirely certain. My question is, does one simply need to wait for any pending subscriptions to expire before moving the gamertag to a new account, or is the primary account forever "unmoveable" even
    after the other subscriptions expire? I suppose I could wait the 4 days and find out for myself, but patience is a virtue I lack. Thanks for any help : )

    :)
     
    I AaronSmash I, Mar 18, 2016
    #1
  2. Rickyaz
    Rickyaz Guest
    Link different OneDrive account

    <<

    The target Microsoft account cannot have a billing account or non-Xbox subscription associated with it. (Examples include Office 365, OneDrive paid storage, and past purchases at the Windows Store.)

    >>

    I have a similar situation but the One Drive account that I want to link is part of an account that has Office 365. So am I out of luck?
     
    Rickyaz, Mar 18, 2016
    #2
  3. Changing microsoft account

    Hi there, make sure your account meets all the below conditions before trying again.

    Conditions that must be met before you can move your Xbox Live profile

    Current Microsoft account:

    •The current Microsoft account can have an Xbox Live or Xbox Music subscription associated with it, but no other subscription (such as Office 365). Sign in at commerce.microsoft.com to see if this is the case.

    •The current Microsoft account has only one billing account associated with it. If you have ever made purchases in more than one country, have subscriptions such as Office 365 or have bought an app through the Windows Store, you may have more than one billing
    account. Go to commerce.microsoft.com to find out.

    •Funds remaining on the current Microsoft account will not move with your gamertag. You can spend the funds and take the related content with you or you can choose to abandon the funds if the balance is less than $50.00 (or the equivalent in local currency).

    •The gamertag has not been moved within the last 30 days. If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the error “Sorry, we can't change your Microsoft account right now.”

    •The gamertag was not created or changed within the last 30 days. If you try to move a gamertag before 30 days have passed since you created or changed it, you’ll get the error “Sorry, we can't change your Microsoft account right now”.

    Target Microsoft account:

    •The target account cannot have any of the following associated with it:

    ◦An Xbox Live profile

    ◦A gamertag

    ◦A billing account

    ◦An Office 365 subscription

    ◦OneDrive paid storage

    ◦Any past purchases from the Windows Store

    ◦Any other non-Xbox subscription

    full information here:
    support.xbox.com/.../switch-gamertag-to-different-microsoft-account
     
    DigitalAssassin, Mar 18, 2016
    #3
  4. maxen
    maxen Guest

    Changing microsoft account with a current office 365 subscription

    These are the steps for transferring a Gamertag to a different Microsoft Account (MSA/email address):

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account-on-xbox-360

    As stated in the "Conditions to be met", you cannot have an active Office 360 subscription on the MSA when moving, so once the subscription expires you will be free to move the Gamertag to a different MSA, provided that both MSAs match all conditions set
    out on that page.

    Hope this helps clarify things - let us know if you have any further questions.
     
    maxen, Mar 19, 2016
    #4
  5. maxen Win User

    Changing microsoft account with a current office 365 subscription

    These are the steps for transferring a Gamertag to a different Microsoft Account (MSA/email address):

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account-on-xbox-360

    As stated in the "Conditions to be met", you cannot have an active Office 360 subscription on the MSA when moving, so once the subscription expires you will be free to move the Gamertag to a different MSA, provided that both MSAs match all conditions set
    out on that page.

    Hope this helps clarify things - let us know if you have any further questions.
  6. andynan Win User

    Move Xbox gamer tag to new email

    Thanks. Can I ask another semi-related question?

    My Office 365 subscription uses my same Microsoft account email that is associated with my sons Xbox gamer tag, call it MS1. When my Office 365 subscription renews, can I instead renew it on a different MS account (MS2) with the 365 subscription, and then add MS1 as a family member?

    Basically trying to figure out how to make MS2 my primary MS account, for all subscriptions and services, so then I can basically give my son the original MS1 account.

    Also I’d need to figure out how to change MS2 to be my default Windows sign in as well.
  7. aMexicanErb Win User

    Splitting a shared account - game progress and office 365

    Hey McLean22, Looks like unfortunately you
    cannot transfer the 365
    account. The best thing to do is cancel the 365 subscription you have on the current account, create a new Microsoft account for yourself and re-subscribe from that account. You might, and I say only might, be able to get a refund
    from your current account to put toward a new account. Here are some
    results from a office 365 support
    page.
  8. DigitalAssassin Win User

    Changing microsoft account

    Hi there, make sure your account meets all the below conditions before trying again.

    Conditions that must be met before you can move your Xbox Live profile

    Current Microsoft account:

    •The current Microsoft account can have an Xbox Live or Xbox Music subscription associated with it, but no other subscription (such as Office 365). Sign in at commerce.microsoft.com to see if this is the case.

    •The current Microsoft account has only one billing account associated with it. If you have ever made purchases in more than one country, have subscriptions such as Office 365 or have bought an app through the Windows Store, you may have more than one billing
    account. Go to commerce.microsoft.com to find out.

    •Funds remaining on the current Microsoft account will not move with your gamertag. You can spend the funds and take the related content with you or you can choose to abandon the funds if the balance is less than $50.00 (or the equivalent in local currency).

    •The gamertag has not been moved within the last 30 days. If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the error “Sorry, we can't change your Microsoft account right now.”

    •The gamertag was not created or changed within the last 30 days. If you try to move a gamertag before 30 days have passed since you created or changed it, you’ll get the error “Sorry, we can't change your Microsoft account right now”.

    Target Microsoft account:

    •The target account cannot have any of the following associated with it:

    ◦An Xbox Live profile

    ◦A gamertag

    ◦A billing account

    ◦An Office 365 subscription

    ◦OneDrive paid storage

    ◦Any past purchases from the Windows Store

    ◦Any other non-Xbox subscription

    full information here:
    support.xbox.com/.../switch-gamertag-to-different-microsoft-account
  9. AnTiCampR Win User

    My Office 365 xbox live gold 12 month redemption code will be in my account in 4 weeks WHY??? It never stated that on the terms!

    Don't know where you guys got your info from:
    office.microsoft.com/.../terms-and-conditions-FX104049825.aspx


    The following genuine Office 365 products qualify for this Offer. Please note that not all qualifying products are available in all eligible countries/regions.

    Office 365 Home Premium full packaged product (FPP)

    Office 365 Home Premium point of sale activated product (POSA)

    Office 365 Home Premium electronic software distributed product (ESD)

    Office 365 Home Premium annual subscription

    Office 365 Home Premium Canadian Forces Edition (valid in Canada only)

    Office 365 University full packaged product (FPP)

    Office 365 University point of sale activated product (POSA)

    Office 365 University electronic software distributed product (ESD)

    Office products that do NOT qualify for the promotion are:

    Office 365 Home Premium monthly subscription

    Office 365 Small Business Premium

    Office 2013 Suites (Home and Student, Home and Business and Professional)

    Office 2013 Standalone Applications

    Office for Mac 2011 Suites (Home and Student and Home and Business)

    All previous versions of Microsoft Office (2003, 2007, 2010)

    Office 365 trial product

    Not-For-Resale or promotional product

    Office 365 products licensed under a volume licensing agreement

    Edit: I see that this only applies in Canada and in the US the University copy isn't eligible.
Thema:

Changing microsoft account with a current office 365 subscription

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