Changing Email that I no longer have access to

Dan_333N · Jan 10, 2022

I no longer have access to the email that I utilize for Microsoft (it was an old college email). In order to change my email (or alias) it is requiring me to verify the old email, but I no longer have access to it, so I cannot. Consequently, I am stuck, how do I fix this issue?

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately there's no way around this. You can try contacting support directly to see if they'll help, because without access to that email, there's no way to add the alias.

steeledwand7664

Quick answer is Yes it will.

The only thing that it is doing is adding the new email to the account and making that email the email used to sign into the account. All purchases and everything go with the account itself.

Microsoft does this because they know people change emails and sometimes no longer have access to those email accounts like if they use the ISP for their email and no longer have that ISP they would no longer have access to that email address.

DeniqL

Hmm, I'm afraid she is the only one capable of changing email since the account is technically under her possession Aaron

Aaron Evans1

No it is my father's ex wife

DeniqL

Hi,Aaron! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Unfortunately you need to have access to the main account itself to change anything

Is there no way to contact her?

Changing Email that I no longer have access to