Changing email, existing email is not active anymore and not able to login to account

Discus and support Changing email, existing email is not active anymore and not able to login to account in XBoX on Consoles to solve the problem; I've had Xbox Live for 13 years (since the release date) and the email connected is an old hotmail I can't access. I can login to Xbox Live with it,... Discussion in 'XBoX on Consoles' started by CaughtSnow55, Apr 24, 2016.

  1. CaughtSnow55
    CaughtSnow55 Guest

    Changing email, existing email is not active anymore and not able to login to account


    I've had Xbox Live for 13 years (since the release date) and the email connected is an old hotmail I can't access. I can login to Xbox Live with it, but I'm not sure if it's because of the auto sign in or if it actually work with the password I'm pretty
    sure I use. I dare not try because if I log out I may not log in and play again.

    The problem is can't login here on Xbox.com, and I can't reset the password because I can't access the email account.

    What do I do?!

    Also, I have to say the Xbox support is one of the worst supports I've experienced. 10 years ago (or maybe a little bit more) it was fantastic, I could call and talk to people with my own language (Swedish) and they always solved the problem. Now I can't
    call anywhere..... ok, lets email.... no, there's no support email available.... ok, lets start a chat.... no, that's not possible because I don't have any error code... ok, lets start a forum thread.... how the hell do I do that??? *15 min later*, I probably
    need an account.... but I can't sign in, that's the main problem.... ok, I have to start a new account.... finally.... let's wait for users(?) to help me. wow

    :)
     
    CaughtSnow55, Apr 24, 2016
    #1
  2. Trying to recover dl content I purchased in 2011 from gamertag not in use

    The email address is just like a login name. It doesn't have to be active to be able to login to the Microsoft account for your gamertag. If you visit account.microsoft.com and enter the email address and password for the account you will be able to login
    and change the sign in information.

    You will need to be able to signin to the purchasing account for the old content so you can download it to your console

    It is not possible to transfer that content to a new account
     
    The Viral Cyrix, Apr 24, 2016
    #2
  3. JadonBrenda
    JadonBrenda Guest
    Cannot change Windows Live ID

    if i try creating with the same email it says email not available

    to restate my problem and goal;

    i have my XBL account with email A, i do not use email A anymore so it may get deleted by yahoo.

    i want to move my XBL account to use email B but when i try to login with email B it says no such account

    when i try to create and account (on WL) it says email B is not available

    my goal is to be able to log into my XBL account with email B
     
    JadonBrenda, Apr 24, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Changing email, existing email is not active anymore and not able to login to account

    For account issues you should contact xbox live official support and since I understood from your post that you are Swedish here is the xbox support number for Sweden:

    +46 8 58 53 65 24

    Hours of operation:

    Monday-Friday: 8:00 a.m. to 9:00 p.m.

    Saturday: 08:00 to 19:00

    Sunday: 09:00-17:00

    Hope you solve this soon!
     
    M3tal Daz3, Apr 24, 2016
    #4
  5. CaughtSnow55
    CaughtSnow55 Guest
    Thank you very much! Where did you get that number? Changing email, existing email is not active anymore and not able to login to account :)
     
    CaughtSnow55, Apr 24, 2016
    #5
  6. M3tal Daz3
    M3tal Daz3 Guest
    M3tal Daz3, Oct 31, 2018
    #6
  7. M3tal Daz3 Win User

    Changing email, existing email is not active anymore and not able to login to account

  8. M3tal Daz3 Win User

    Changing email, existing email is not active anymore and not able to login to account

    For account issues you should contact xbox live official support and since I understood from your post that you are Swedish here is the xbox support number for Sweden:

    +46 8 58 53 65 24

    Hours of operation:

    Monday-Friday: 8:00 a.m. to 9:00 p.m.

    Saturday: 08:00 to 19:00

    Sunday: 09:00-17:00

    Hope you solve this soon!
  9. CaughtSnow55 Win User

    Changing email, existing email is not active anymore and not able to login to account

    Thank you very much! Where did you get that number? :)
  10. The Viral Cyrix Win User

    Trying to recover dl content I purchased in 2011 from gamertag not in use

    The email address is just like a login name. It doesn't have to be active to be able to login to the Microsoft account for your gamertag. If you visit account.microsoft.com and enter the email address and password for the account you will be able to login
    and change the sign in information.

    You will need to be able to signin to the purchasing account for the old content so you can download it to your console

    It is not possible to transfer that content to a new account
  11. [EX] Win User

    HELP ME SIGN IN. I have none of the info.

    Hi,

    the account still exists but it has no more friends.

    The only thing you can try is to give in your email into the login of the MS site and click on 'forgot password', if it was the right email you will get an email with a link to reset your password. If it was the wrong email you'll have to try another.

    If that old email doesn't exist anymore I fear there is no more chance to get access to the account again.
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Changing email, existing email is not active anymore and not able to login to account

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