Changing email associated with gamertag

Discus and support Changing email associated with gamertag in XBoX on Consoles to solve the problem; Little background first. I have a xbox 360 and the gamertag is associated with a hotmail email. Now i dont play my 360 anymore, i play on PC now. Which... Discussion in 'XBoX on Consoles' started by Defiancey, Sep 10, 2016.

  1. Defiancey
    Defiancey Guest

    Changing email associated with gamertag


    Little background first. I have a xbox 360 and the gamertag is associated with a hotmail email. Now i dont play my 360 anymore, i play on PC now. Which my microsoft account for my windows 10 is associated with a gmail email. When i use the xbox app on windows
    10 to play killer instinct, gears of war or shadow complex i have it log into my hotmail account to use my gamertag. Well i wanted to move my gamertag from my hotmail to my gmail. Which you can do. But while trying to figure out how to do that on the pc, since
    there was no xbox gamertag associated with my gmail account, it auto created one for me. Which means i need to transfer the gamertag associated with the gmail to another email. But you need to wait 30 days when its new.

    So here we are 60 days later and i attempt to move it again. I made another email address to dump this gamertag they assigned to my gmail account. I goto move it and it wont because there is existing funds on the account. There is no funds on gamertag, i
    havent made any purchases via my xbox with that gamertag. So i contacted tech support via chat. He confirms that there is no funds on the account. So he has me going into my email and adding an alias email then making it primary and deleting the one that
    was the main. This was on the email that i made to dump that gamertag they assigned to me. Then he wants me to do that on my main gmail, but in doing so the games that i purchased through the windows store for the pc, will no longer me associated with my gmail,
    along with my windows pc.

    I dont know if there is anything i can do now. I just dont get why the windows store games are now linked to that gamertag.

    :)
     
    Defiancey, Sep 10, 2016
    #1
  2. AndyP_666
    AndyP_666 Guest
    AndyP_666, Sep 10, 2016
    #2
  3. PaulKemp
    PaulKemp Guest
    changing email associated with gamertag..

    Good news everybody! I finally managed to change the e-mail associated with my gamertag! I will describe how it was done.

    My problem:

    I had one original gamertag that was used on my xbox and had achievements and purchases assigned to it. The e-mail address however was old and not in use. Then, due to Windows 8 and a random sign in to xbox.com, I had a 2nd gamertag, this one had nothing
    assigned to it, BUT it was assigned to my preferred, primary, e-mail account. Googling this issue led me nowhere, solutions I saw was "make a 3rd e-mail account, move gamertag to that, them move to the first etc."

    Solution:

    This solution is based on changing whats regarded as the primary alias to your Microsoft ID. Your MS ID is also whats used for xbox.com and the xbox.

    1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Create a new at @outlook.com address. Note that this will be the login for this account in the future!

    2. After you have added the alias, make that alias primary.

    3. Then, remove the old e-mail you want freed. The e-mail address you want to use on the other Microsoft ID.

    Then, we move on to the MS ID you want to use. In my case, this MS ID was associated to an old expired e-mail account.

    1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Use the e-mail you freed on the other account.

    2. After you have added the alias, make that alias primary.

    3. Remove the expired old e-mail address.
     
    PaulKemp, Sep 10, 2016
    #3
  4. Changing email associated with gamertag

    Hi Defiancey!

    Unfortunately, there's no way to merge games from one Gamertag to another. While you may be able to change which email address is associated with your account, purchases made with one Gamertag will always be attached to that account.

    If you changed your main Gamertag to your current gmail address, you should be able to sign with that. We apologize for any confusion and thanks for your understanding!
     
    Miss Ghidorah, Sep 12, 2016
    #4
  5. Mister Quasar Win User

    Adding/Changing an email to an existing Gamertag

  6. Mister Cerb Win User

    changing email associated with gamertag..

    Hey there Paul!

    I'm glad to hear you got it all sorted! And thanks for posting back what you've done so others can benefit from it as well.

    Let us know if you have any other questions that we can assist with! =)
  7. WithOutNam3 Win User

    changing email associated with gamertag..

    nope never i havent changed my acc since never...i just want to swap mails for the first time.

    tried yesterday the problem is the same iam gona try it today too but i dont think we ll see any difference..

    maybe a problem with my new mail (that i want only to use it as a swap email) its hotmail.gr and not .com
  8. Andrew Rickert Win User

    Changing the email associated with gamertag

    Hi again,

    Sorry, you are correct - looks like that article has not been updated for the Xbox One.

    I also had a look at Microsoft Aliases and you are also correct about that.

    It looks like the only step to migrate your information is to have a Microsoft representative do this for you. If you follow this link and select "Chat with Microsoft Support" they will be able to pursue this for you.

    The link is
    support.xbox.com/.../contact-us


    Thankyou, and good luck! I hope they can help you :)
  9. Soulburnin Win User

    Changing the email associated with gamertag

    I'm fairly sure those steps are outdated and or incorrect now. There is no "settings" option and nothing that says "Your information." I go through the My Account section and there is still no option to change the email associated with my gamertag. At most,
    I can change the contact preferences and billing address, but again, there is no option to actually change the email I use to sign in with.
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Changing email associated with gamertag

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