Changing email addresses on a profile .

Discus and support Changing email addresses on a profile . in XBoX on Consoles to solve the problem; Hope so too , but I started thinking ( always dangerous ) that if I was under a 30 day wait , shouldn't it have been impossible for me to spend that 5... Discussion in 'XBoX on Consoles' started by RobinGalyardt, Feb 2, 2014.

  1. Changing email addresses on a profile .


    Hope so too , but I started thinking ( always dangerous ) that if I was under a 30 day wait , shouldn't it have been impossible for me to spend that 5 cents ( split purchase with a credit card for a TV video ) while under suspension ? Seems like I'm always
    under a constant state of confusion regarding Xbox procedures . I'll keep plugging away for the next few days . Thanks WPAK .
     
    RobinGalyardt, May 28, 2014
    #31
  2. WPAK
    WPAK Guest
    The 30 day is just for the moving of the profile to another Microsoft Account (email), purchases etc aren't affected.

    It's purely a security measure to prevent people stealing accounts and quickly changing the email address.
     
  3. Thanks to everyone who responded to my questions & I apologize for the lateness of this post . Last night I was able to swap the email addresses on my profile apparently successfully . The only caveat is that the old address is still displayed on the 360
    consoles windows display in the upper right corner with my profile . Is there something else I need to do or will the new address appear in 30 days ? Now that I've finally made it this far I don't want to screw things up .

    I guess emptying the money in my account & waiting for previous 30 day waiting periods to expire were the keys to completing the email swap . It would've been nice if MS had sent a confirmation email notice to my new address for some kind of assurance that
    I had succeeded .

    If anyone knows why my old email address display hasn't changed to my new email address please let me know & again , thanks to everyone for your advice , I sincerely appreciate your efforts !
     
    RobinGalyardt, Jun 30, 2014
    #33
  4. Changing email addresses on a profile .

    SUCCESS !

    Finally completed the swap .

    When trying to swap out an expired , unusable email address associated with your profile & fail , you need to check a few things . Go to that email addresses Microsoft account page to see if that account needs to be verified ( message will be at the top
    ) , if so , MS Support has a page to do that ( same page used to verify a profile recovery ). Then make sure there is no money in your Xbox account ( Microsoft points ) . I had a nickel , did a split purchase with a credit card ( bought a movie ).

    If the swap still fails , wait 30 days in case you have a suspension pending .

    After I successfully performed the swap I had to do one more thing to complete it . On the 360's dashboard , my old email address still appeared with my profile . I pushed the center button on the controller , went to settings , deleted the profile ( Profile
    ONLY ! ) , then downloaded my profile back again ; which reset the old address with my new email address .

    Again , I want to thank all the people on this post for their advice ! I hope this helps others facing this problem .
     
    RobinGalyardt, Jul 2, 2014
    #34
  5. I currently have an active live account. I want to switch my email to my primary email that I check all the time. How do I go about switching my emails over so it shown on my console. Do I need to create a new account and swap my profile over to it?
     
    Darkest Sanity, Sep 5, 2014
    #35
  6. Darkest Sanity , sorry for the late reply . If you switch email addresses using your console & it says you've succeeded , then you need to do one more step for that change to show up in the upper right hand corner . That's described in my previous post
    . This whole process is poorly described in Lives instructions & was very confusing for me , as you can see by reading all the threads above .

    If your primary email address that you want to switch to is NOT associated with an Xbox profile ; then your swap should be pretty straight forward on your console , otherwise you'll have to disassociate it . That's something I don't have an answer to . Ironically
    , after all the trouble I had doing the swap , Xbox has yet to send any emails to my new account , instead sending messages for my primary profile to an address associated with my 2nd profile . ( You'd think both profiles shouldn't be sharing an address .
    )At this point I'm just happy to have swapped out the old expired email address for my new one , but I guess I should check to see why the new address isn't getting alerts .

    Like I said , this whole process is a mess , good luck !
     
    RobinGalyardt, Sep 16, 2014
    #36
  7. To Darkest Sanity :

    I checked the forums re ; emails going to wrong addresses . There seems to be some kind of problem that MS Support is trying to solve on this issue . Especially with points .

    I set up a new account when I did my swap partly to get an address that I can use solely for the Xbox & nothing else . Although I have no problems signing in , I'm not getting any messages from Xbox Live .

    I have another profile with another address that gets Xbox messages , but that address also gets messages for my 1st profile that I would prefer to go to my new address .

    I also noticed that although I'm signing in here ( Xbox Live ) with my new email address , my name lists the address of my 2nd profile which would explain the cross over . Guess I'll have to do some more research , aaaagh !
     
    RobinGalyardt, Sep 16, 2014
    #37
  8. Changing email addresses on a profile .

    @AceBadguy, the reason you are not recieving your emails and alert at the right email is becuase it probaby still has the old email listed as the contact email. A live account has a contact email in conjunction with the email you use to sign in with or the
    MSA email. To fix it, sign into you account at,
    https://login.live.com
    and update you billing info with the email you want you messages to go to.
     
    ChellMyBell1983, Sep 16, 2014
    #38
  9. ChellMyBelle , thank you very much , I made the changes , looking forward to see how that works !

    Cool gamertag , loved that song when it first came out ( '67 ? ) , I was around 15 & would've killed for an Xbox back then . Been video gaming ever since Pong , maybe 45 yrs & still not enough time to play ....

    Thanks again !
     
    RobinGalyardt, Sep 17, 2014
    #39
  10. It's been over 60 days since I've tried ChellMyBelle's advice regarding receiving email from Xbox on the new email address attached to my profile . So far , it hasn't worked ; thought it would , sounded logical . Still get email to the original address I
    switched from .

    Once again , I'm at a loss . Switched email addresses on my profile , successful . Updated contact info on my MS account , but no joy .

    Advice anyone ?
     
    RobinGalyardt, Oct 31, 2018
    #40
  11. RobinGalyardt Win User

    Changing email addresses on a profile .

    Hope so too , but I started thinking ( always dangerous ) that if I was under a 30 day wait , shouldn't it have been impossible for me to spend that 5 cents ( split purchase with a credit card for a TV video ) while under suspension ? Seems like I'm always
    under a constant state of confusion regarding Xbox procedures . I'll keep plugging away for the next few days . Thanks WPAK .
  12. RobinGalyardt Win User

    Changing email addresses on a profile .

    Thanks guys , I'll check into this money situation , still no word from MS support . Definitely not giving up , I'm going to get this done
  13. WPAK Win User

    Changing email addresses on a profile .

    I have seen reports about an account swap like that, but the limitation that was mentioned was that it needs to be a non Microsoft account email, so no @hotmail, @live, @outlook etc. The only problem is that I personally have never seen proof (yet) of this
    actually working.

    And it does seem weird that he suggested downloading the profile, but I'm pretty sure that it does reset the 30 day part, so you need to wait at least 30 days after downloading, since it is a security measure to prevent people being able to quickly steal
    accounts.

    I personally still think that the 5 cents are the cause, but how to remove them....
  14. RobinGalyardt Win User

    Changing email addresses on a profile .

    Sorry I haven't responded sooner , waited awhile to make sure any 30 day waiting period had passed . I've only got about 5 cents in my account , which is one reason I'm trying to swap out now . I'm getting absolutely nowhere . Here's the deal . I was told
    I needed to verify my old , expired account ; so I did , through MS support . Then I created a new MS account not associated with any profile . Tried the swap , no go . Went to Chat support ,deleted the profile , cleared the cache 3 times , downloaded profile
    , tried swap again ( with Chat rep ) & still , nothing ! Tried Chat support again , only to be told escalation can't help & that I shouldn't worry about an old , expired email address because I can still use it ( ? ) & that I should just add an alternate backup
    address to the old account , which I have no intention of doing . I'm still at a loss here . This is ridiculous . Nothing works & I can't get any answers that make sense .
  15. RobinGalyardt Win User

    Changing email addresses on a profile .

    Tried the verifyme link , didn't work . I have 2 profiles . # 1 has the expired email address , #2 has my new email address with an account all set up with security proofs & a strong password . I think I have to set up another account for # 1 to switch to
    . ( seems to be some cross-over ) After I try this I'll get get back to you guys to let you know how it worked . Thanks guys !
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Changing email addresses on a profile .

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