Changing child settings on xbox.com not sticking

Loco5corpio · Jan 19, 2014

Hi I am trying to change some privacy settings for one of my kids using xbox.com on the PC. I cannot do it on the console as we are in different countries. When I go to the "xbox 360 online safety" tab for his account, make changes, then click Save, when
I go back to the tab the values have reverted to their pre-save values. The other tabs save fine. It is only the one for the xbox 360 that won't save. Any ideas?

:)

BaconisGood53 · Jan 19, 2014

Account Settings!!

If youre using a child account, you’ll need to sign into an adult account to change the settings. If youre on an adult account and its not saving your setting changes on console, try logging into xbox.com and changing your account settings there.

Koda ST 592 · Jan 19, 2014

How to access child gamertag on Xbox.com

I believe you would still need their Windows Live ID and Password to sign in on Xbox.com. Having a child under your email only allows you to set & control privacy settings and prevent them from changing it without your permission,
plus other privacy measures.

Lillithvain · Jan 19, 2014

Each age group has specific settings, it could be that the account is reverting to the age appropriate restrictions.

Loco5corpio · Oct 31, 2018

Thanks, but I found the problem. It seems it was because I was doing it from my phone. When I tried it on my laptop it worked. Strange as I could change and save the settings on the other tabs from my phone.

Loco5corpio

Thanks, but I found the problem. It seems it was because I was doing it from my phone. When I tried it on my laptop it worked. Strange as I could change and save the settings on the other tabs from my phone.

Lillithvain

Each age group has specific settings, it could be that the account is reverting to the age appropriate restrictions.

BaconisGood53

If youre using a child account, you’ll need to sign into an adult account to change the settings. If youre on an adult account and its not saving your setting changes on console, try logging into xbox.com and changing your account settings there.

XBF Brad A

Hi Defended,

If the account is an adult account, it is unable to be set as a child account. This is why it is not working correctly. You would need to create a totally new account set as child. Reason for this is once a birthdate is put on Xbox.com, it cant be changed
at all. You can change the one on Microsoft but it doesn't change the Xbox date.

Thanks,

Brad

XBF Brad A

Hello Perry,

Reason why you are getting the child page is you must have a child account. Or at least on Xbox.com it is registering it at as a child account. If this is the case then you will need a parent account to change your settings so you can log in.

Thanks,

Brad

Changing child settings on xbox.com not sticking