Changing child member email address...

Hey there H Family,

Thank you for reaching out to us on the forums, you should be able to update email address by managing the account through the Adult account. Take a look at the following support article for further help in updating the email address.

• How to manage the email address associated with your Microsoft account

Give it a try and let us know if it has helped.

If your kid knows an old password for the email that can work or if your kid linked a phone number that can also get you to a page to change your password for the email and if your kid was already signed in on the xbox cant you fined the email on the xbox
in settings

Thank you is it possible to change the email address associated with the account? For example- the account is with my email address. Could i change it to my childs email address? Then create another account with my email address and add his account
to the family?

When the Xbox asks for the email address connected to the child account put in the parents email address/password instead and it will work (parents email address being the one used to verify the child's account when it was first created or to accept changes
to the child account), I think this only happens when the parent email address is not the same as the primary account holders email address. I have just had this problem tonight. Xbox support told me of this and it worked first time

You will need to setup a new email account for the child

change the email address on his account to the new account

Setup your xbox live account with your email address

pull in his account under your xbox live account as a child account in under your master family account

I do this with several grand-children to help their parents out. This site should help out: https://support.xbox.com/en-US/xbox-one/security/add-family-member-on-xbox-one