Changing billing option

Discus and support Changing billing option in XBoX on Consoles to solve the problem; I would like to change credit cards that my xbox live gold account is billed from. I am able to add a credit card, but am not able to delete the other... Discussion in 'XBoX on Consoles' started by AbrasiveEmu6, Feb 3, 2014.

  1. AbrasiveEmu6
    AbrasiveEmu6 Guest

    Changing billing option


    I would like to change credit cards that my xbox live gold account is billed from. I am able to add a credit card, but am not able to delete the other one. It tells me that I must first attach the other card to the xbox live gold account but it does not
    say how to do this. How difficult can you make it? I just did this same process with Netflix and it took me 2 minutes, no problem.

    :)
     
    AbrasiveEmu6, Feb 3, 2014
    #1
  2. ngocphi
    ngocphi Guest
    billing options

    Update Microsoft account if Moving to a New Country or Region

    You must follow the instructions on this site

    Should be noted selecting a region that isnt your own isn't suggested

    So if you are selecting the us for English content and using us prepaid cards that won't work for.all.games

    As.some.are.region locked
     
    ngocphi, Feb 3, 2014
    #2
  3. TroHAM
    TroHAM Guest
    TroHAM, Feb 3, 2014
    #3
  4. Lillithvain
    Lillithvain Guest

    Changing billing option

    Try managing it from
    www.commerce.microsoft.com
    . Click on payment options and add the new card, but I think it should already be there since you said you added it. (But, confirm it is listed on the left hand side just to be sure.) Then click on subscriptions. Right above
    your gold subscription you should see the option to "manage". Click on "manage" and a popup will come up that allows you to "change payment option" . Select next and proceed to switch the payment option over by selecting the credit card you just added.

    If the site will not allow you to switch the card it could mean there is a large billing issue and you need to contact Xbox LIVE Support at 1-800-4MY-XBOX if you are in the US or Canada or go to
    www.support.xbox.com/contact-us to get contact information if you live elsewhere.
     
    Lillithvain, Feb 3, 2014
    #4
  5. theruckuz
    theruckuz Guest
    This is unbelievably complicated and difficult. I have attempted to speak to somebody online but the chat doesn't work. It really shouldn't be this awkward to change a payment option.
     
    theruckuz, Oct 31, 2018
    #5
  6. Lillithvain Win User

    Changing billing option

    Try managing it from
    www.commerce.microsoft.com
    . Click on payment options and add the new card, but I think it should already be there since you said you added it. (But, confirm it is listed on the left hand side just to be sure.) Then click on subscriptions. Right above
    your gold subscription you should see the option to "manage". Click on "manage" and a popup will come up that allows you to "change payment option" . Select next and proceed to switch the payment option over by selecting the credit card you just added.

    If the site will not allow you to switch the card it could mean there is a large billing issue and you need to contact Xbox LIVE Support at 1-800-4MY-XBOX if you are in the US or Canada or go to
    www.support.xbox.com/contact-us to get contact information if you live elsewhere.
  7. theruckuz Win User

    Changing billing option

    This is unbelievably complicated and difficult. I have attempted to speak to somebody online but the chat doesn't work. It really shouldn't be this awkward to change a payment option.
  8. ngocphi Win User

    billing options

  9. LovelyFiddle80 Win User

    billing options

    https://support.xbox.com/en-CA/my-account/microsoft-account/update-microsoft-account-country-region

    You must follow the instructions on this site

    Should be noted selecting a region that isnt your own isn't suggested

    So if you are selecting the us for English content and using us prepaid cards that won't work for.all.games

    As.some.are.region locked
    Thanks for yor reaction,

    I've read the page you suggested and tried this. But my problem is that in some strange way my billing information that is filled in in my microsoft account is not connected to my xbox as I need to fill in new billing options when I wan't to dowload a game..
    And at this point my xbox thinks i'm registerd in the US so as I can't make an dutch adres... And a dutch adres is on my credit card so I get the message there is a region problem. Or do I oversee something?
  10. grimnoc Win User

    Unable to change billing options on child account

    You cannot move already redeemed currency to another xbox profile. However if you want to use the currency on his account you need to make some changes.

    Sign into the adult account associated with the child account on Xbox.com. Go to "Security, family, and forums". Then go to "Online safety for Xbox One" (I know you stated 360, however the option for enabling purchasing is under the Xbox One section.) It
    will ask you to verify your identity. Go ahead and send yourself a verification code by whatever means it asks you. Once your in, select his profile (it will give you your profile and his profile to choose from). Allow him to make purchases through his account.
    Save the changes. (and use that currency)

    If you have no idea what the parent account to your son's account is, call support. They will be able to help you out with figuring out what it is.

    Hope this helps.
Thema:

Changing billing option

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