Changed primary email alias, still asks me to log in with username and password

watchtower54 · Aug 22, 2015

Hey all,

I recently changed my primary email alias from a "@msn.com" account to a "@outlook.com" account, and it's causing me issues with my Xbox One. It keeps asking me for a username/password everytime I log in, even with Automatic Login turned on.

I looked up this issue and saw that a proposed solution was to remove the account entirely from the Xbox and re-enter it under the new alias, which I did and for a time it seemed to work normally again...except as of late last night, it started asking me
for my username and password again when I turned on the machine!

Any other ideas? I tried reset my primary aliais back to the old "@msn.com" account but it won't let me, says it doesn't recognize msn.com anymore.

Am I going to need to do a hard reset of the system? Will that affect my or my fiances saved games on the system?

:)

WebskullZ · Aug 22, 2015

Can't login to account after changing alias

Hello all,

Yesterday I changed my primary email alias on my Microsoft account and deleted my old email alias. Today I turned on my Xbox and saw I wasn't signed in, so I tried to. It's asking me to put in a password for my account, but the email it displays is my old one.
I never changed my password, but when I try to log in it says that the password is wrong, so I cannot login.

Xfactor8two · Aug 22, 2015

Being prompted for Microsoft account password to sign in every time.

T Ghost's solution worked for me... Mine happened when i changed my emails/alias as well.

I just changed it to require password

Log out

Log back in with password

Change to save password

Log out

Log in... No password needed.

DENAz666 · Aug 24, 2015

Hey mate,

A hard reset (also known as power cycle), which is simply (with the xbox on) holding down the power button until the machine turns off, unplugging the power brick from the wall and console, and leaving it for 5minutes, will not delete or remove anything
from your xbox. This simply shuts the xbox down completely, and will also shut any programs down that are still running in the back ground. When you push the xbox button, its like putting your machine to sleep, its not completely off, the hard reset coimpletely
shuts it down along with all programs. This won't remove anything from your machine.

The other one is a factory reset, which removes everything from your console, and puts it back to it original state. Providing you have logged in to Xbox Live with all the games you are playing, then those save files will all be saved to the cloud, so you
will not lose any game progress. You would need to redownload the games, but when you started them up again (providing you have signed into Xbox Live while you were playing them last) the saves will still be there.

I'm not sure whether it will fix the issue or not, but the first option is definately worth trying as it has no negatgive effects, where as the other option will mean having to redownload all your games and apps again. I do a hard reset on my machine every
couple of days

Let me know if you have any other questions mate

Cheers

Denaz

watchtower54 · Aug 25, 2015

Hey sir,

I actually tried the hard reboot and that seemed to correct it. It's been signing in ever since.

Much obliged! Problem solved!

DENAz666 · Oct 31, 2018

Beautiful, am glad to hear it

DENAz666

Hey mate,

A hard reset (also known as power cycle), which is simply (with the xbox on) holding down the power button until the machine turns off, unplugging the power brick from the wall and console, and leaving it for 5minutes, will not delete or remove anything
from your xbox. This simply shuts the xbox down completely, and will also shut any programs down that are still running in the back ground. When you push the xbox button, its like putting your machine to sleep, its not completely off, the hard reset coimpletely
shuts it down along with all programs. This won't remove anything from your machine.

The other one is a factory reset, which removes everything from your console, and puts it back to it original state. Providing you have logged in to Xbox Live with all the games you are playing, then those save files will all be saved to the cloud, so you
will not lose any game progress. You would need to redownload the games, but when you started them up again (providing you have signed into Xbox Live while you were playing them last) the saves will still be there.

I'm not sure whether it will fix the issue or not, but the first option is definately worth trying as it has no negatgive effects, where as the other option will mean having to redownload all your games and apps again. I do a hard reset on my machine every
couple of days

Let me know if you have any other questions mate

Cheers

Denaz

DENAz666

Beautiful, am glad to hear it

watchtower54

Hey sir,

I actually tried the hard reboot and that seemed to correct it. It's been signing in ever since.

Much obliged! Problem solved!

ArminatorX

Sign into your Microsoft Account that you currently use, and check if the Yahoo email is still there as a sign in alias. Set your currently used email as your primary alias.

If the Yahoo Email is not the primary alias, you are actually using two separate Microsoft Accounts.

Even if you don't know the password for the Yahoo Address, you should still be able to use your Microsoft Account, as the Yahoo Email is just a username for the Microsoft service and has no actual connection to your Yahoo Mail. So even if you don't have
access to your old Yahoo email, you should still be able to sign into your Microsoft Account with the Yahoo Mail as username.

If you still have access to your Microsoft Account with the Yahoo Email, you should change the primary sign in alias to your current email.

XBF Leo G

Hello ChloéThery,

Thank you for posting on the Xbox forums. We understand that you are interested in

changing your primary alias. If you are receiving that error message, it means the email address you want to use is already the primary alias of a Microsoft account. You must first log in to that account. If you need help

resetting the password, you can use our support article. Once you have logged in to that account, you can change the primary alias for it. After you have set up a new primary alias on that account, you can remove the email that you want from it. At that
point, you can go ahead and use that email address as the primary alias of your main account. Be sure to let us know the results!

Changed primary email alias, still asks me to log in with username and password