changed name on xbox website, lost all my data

IsakSporsem · Jun 29, 2022

i was playing halo MCC and decided to change my name. i logged out and in of MCC, just to find out that i lost all my files and progress in the game. my gamertag was Gamersolder04 but i canged it to spls (spls#4750). i tried to change back to my old gamertag but it says "Your gamertag needs to be 12 characters or less." so i dont know what to do. when i searched ingame in "find player" i found my account data.

:)

SammyVS

Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

How are you, IsakSporsem?

Looks like you changed/logged in using another account than your original account. Are you sure you used the same email and password as the account that is linked to Gamertag Gamersolder04?

IsakSporsem

thank you for helping me! turn out i have two very simular accounts, and i was using the wrong one.

XBF Houmaidi O

Thank you for keeping me updated! We are glad this is all sorted for you!

If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance.

Take care and have fun ツ

Always happy to help

XBF Houmaidi O

Hello @IsakSporsem! I hope that you are doing well today!

Would you please double check that email address, because it does sound like you have signed in with a different account since you have found your account's data on the search bar.

DanvilleAl

Sounds good. I changed my tag name and lost all my levels?!?!?!

changed name on xbox website, lost all my data